What you'll do Fulfil the responsibilities of this role in accordance with QPS values as outlined above. Follow defined service quality standards, occupational health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe services and workplaces. Maintain defined enterprise service levels by providing high quality technical expertise, support and administration whilst adhering to departmental standards, policies, procedures and ITSM processes. Provide support and assistance in the clarification and prioritisation of tasks by ensuring assigned priorities are met in accordance with defined enterprise service levels; Assist management in the decision making process by preparing technical reports, specifications and trend analysis within the unit; Provide expertise to progress the installation and configuration of hardware, firmware and software as per departmental frameworks. Manage ICT assets by ensuring changes and relevant information is recorded accurately. About you We are searching for someone who has: Demonstrated ability or the ability to quickly learn ServiceNow and ITIL Service Management processes, primarily incident/problem/test/change and configuration management. (SFIA: USUP Level 3, PBMG Level 4, CHMG Level 3, CFMG Level 3, TEST Level 2) Desirable demonstrated ability in providing high level specialist advice on, and support for technology services, including: Health Level 7 (HL7) Messaging FTP (File Transfer Protocol) / SFTP (Secure File Transfer Protocol) technologies KiteWorks solution Demonstrated high level technical expertise evidenced by the ability to provide professional support, advice and solutions. (SFIA: ITOP Level 4) Well developed interpersonal, written and oral communication skills including the ability to negotiate, advise, influence others and work collaboratively with people to make decisions. (NHS: Effective and strategic influencing) Proven ability to work in a team environment, developing effective working relationships with team members and stakeholders. (NHS Collaborative Working) Demonstrated ability to analyse situations and successfully implement solutions within a quality framework to meet service agreements. (SFIA: SLMO Level 4) Ability to prioritise tasks to ensure deadlines are achieved. Why work with us? Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. Competitive salaries 12.75% superannuation 17.5% leave loading Employee wellbeing & development Access to 24/7 confidential employee support providers and counsellors including for immediate family members Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave. Access to a variety of programs and initiatives to support training and career growth. * Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development. Our commitment to equity, diversity and inclusion At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds. Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions. Ready to apply? For further information on how to apply please review the attached Role Description.
