We’re seeking an experienced and dynamic Digital & E-Commerce Manager to oversee all aspects of our clients online business, contact centre, and digital operations. This key leadership role is responsible for driving online sales, enhancing the client experience, and managing key operational functions including inventory, fulfilment, and team performance. This is an incredible opportunity to work for one of the most admired names in global retail, within a business that prides itself on precision, quality, and customer experience. Key Responsibilities Drive overall e-commerce performance to achieve sales targets Lead merchandising strategy, product uploads, and inventory management via 3PL Oversee seamless site updates, product launches, and catalogue accuracy Analyse customer behaviour and data to optimise the online experience and conversion Manage all client communication channels, ensuring premium service delivery Support retail integration through omnichannel services and drive-to-store initiatives Own and manage P&L, budgeting, sales forecasting, and system reconciliations Collaborate on strategic projects, including Corporate Sales growth opportunities Lead, coach, and develop a high-performing team across operations, e-merchandising, and client contact Ensure compliance with internal policies, frameworks, and uphold luxury service standards Requirements Proven experience in e-commerce management within luxury or premium retail Strong analytical skills Excellent leadership and communication skills Highly organised, proactive, and detail-oriented A passion for delivering exceptional client experiences and leading teams to success Why Join Us Be part of a collaborative, supportive and high performing team Work in a dynamic business with a strong growth trajectory Access to staff discounts, wellbeing programs, and professional development opportunities
