Service Manager Full time, permanent roleGeelong office location, with flexible hybrid working (3 day per week office attendance required)Offering a competitive base salary of $148,113 plus super and benefits.Join a supportive, collaborative and engaging team culture - Play a key role in driving continuous service improvement Care in Action With a career in IT Shared Solutions (ITSS), you’ll be part of two organisations with an important purpose for the Victorian community; to look out for the lives of everyone who travels on Victoria’s roads, as well as reducing workplace harm and improving outcomes for injured workers. Right now, we’re seeking an IT Service Manager who will play their part in this shared purpose. Someone with the right skills and expertise, as well as attitude and openness to new ideas, that help advance positive outcomes for the organisation, their colleagues, and themselves. If successful for this role, you’ll be employed by WorkSafe Victoria. About the role The Service Manager is responsible for managing the end-to-end delivery of Information Technology services to ensure agreed service level targets are met. The role is responsible for improving the visibility, performance and reliability of services by driving process owners, technology owners, project managers and operations teams across ITSS and suppliers to deliver high quality IT services. The key accountabilities for this role, include the following: Provide assistance and leadership associated with the planning, design, documentation and improvement of service availability, including the investigation of all breaches of availability targets and service non-availability.Take responsibility for ensuring industry best practice has been applied to the design, procurement, installation, upgrading, operation, control, maintenance and effective use of IT services and monitors their performance. Ensures that agreed service levels are met and all relevant procedures are adhered to.Liaise with technical design and project managers to ensure correct products are produced, in a timely fashion. Evaluates the quality of project outputs against agreed acceptance criteria. What we’re looking for Significant experience in the incident management space, particularly major incident management with a strong ITIL background.Significant experience in a similar role, managing the end-to-end delivery of a portfolio of IT services in a multi sourced environment.Substantial IT systems management and industry experienceHighly developed interpersonal and verbal communication skills, with strong customer and stakeholder focus. Strong influencing and negotiating skillsExperience in enterprise service design, management and transition Why you’ll love it here There’s more to work than a competitive salary and amazing employee benefits, our newest Service Manager, you’ll also: Grow your way Development programs and incentive plans to help advance your career and influence meaningful change. Be at your best Wellbeing initiatives, including discounted Gym & Pool Membershipsand flexible working arrangements, to support you in being the best you can be. Achieve, together We’re a collaborative and empathetic workplace. Work alongside your team to make a truly positive difference to people’s lives. Two organisations. One IT division. This role is for a position in the IT Shared Solutions (ITSS) division. A collaboration area in which the TAC and Worksafe Victoria share resources to deliver IT solutions. If successful in your application, you’ll be working across both organisations. Ready to put care in action? We’d like to hear from you. Click apply to submit your Cover Letter and Resume. If successful, you’ll progress to an interview. All applicants will be advised of the outcome of their application. For more information, read the attached Position Description or contact Sophie_menner@tac.vic.gov.au for a confidential discussion. Applications for this role will be accepted up until 11:55pm on Wednesday 8th October 2025. If we can do anything to help make applying for this role easier, please let our People & Culture Team know at People_Culture_Engagement@tac.vic.gov.au. If over the phone is better for you, our number is 5225 7500. A safe place to work We’re committed to the health, safety and wellbeing of employees. This extends to inclusion, diversity and accessibility in our employment practices. We encourage Aboriginal and Torres Strait Islander people, people with disability, men, women and gender diverse people, culturally diverse and LGBTIQA people to apply for our roles. Child Safety At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety, please visit our website. Position Description - IT Service Manager.pdf
