Job Description Assistant Manager – Front Office | Mercure Gold Coast Resort Reporting to the Resort’s Rooms Division Manager, the Assistant Manager – Front Office role acts as the Duty Manager and Resort’s representative in the absence of the senior leadership team and General Manager. What You Will Be Doing Support the Rooms Division Manager in providing overall management to the Front Office and Reservations departments. Co-ordinate and assist with check-ins, check-outs, luggage delivery and creating reservations in line with Accor’s standards.Lead by example when attending to guest requests.Be proactive and resourceful.Have the necessary skills and training to actively resolve complaints and challenges presented by guests.Assist the Rooms Division Manager in creating and implementing department training plans to drive performance and engagement within the front office team.Assist with the preparation of rosters and timesheets in line with the Award requirements.Be a support to all areas of the Resort, helping and guidance in peak times to eliminate potential issues
