Join the PACK & SEND Gepps Cross Team! Customer Support Representative / Warehouse Assistant (Part-Time Casual) Are you ready to work with one of the most respected names in logistics? PACK & SEND is a trusted leader in parcel, freight, and eCommerce logistics, with over 130 Retail Service Centres across Australia, New Zealand, and the UK . As we continue to grow, our Gepps Cross Logistics Service Centre is seeking a motivated and reliable Customer Support Representative / Warehouse Assistant (Part-Time Casual) to support the day-to-day operations—both at the front counter and in the warehouse. If you're passionate about delivering top-notch customer service, solving problems, and working in a friendly, team-driven environment, we’d love to hear from you! About the Role Join our growing team at PACK & SEND Gepps Cross as a Customer Support & Warehouse Assistant . This dynamic role offers the perfect mix of customer interaction and hands-on warehouse work. You’ll be working Monday to Friday, 8:30am to 5.00pm — ideal for those seeking work-life balance with consistent daytime hours. Key Responsibilities Front Counter Duties: Assist walk-in customers in a friendly and professional manner Price up jobs, provide quotes, and process payments Answer phone calls and respond to customer emails Manage enquiries from initial contact through to completion Warehouse Duties: Receive, pack, and dispatch freight Operate a forklift (LF license required) Conduct pre-start checks on forklifts and vehicles Organise stock and maintain a clean workspace Liaise with couriers and logistics partners About You To succeed in this role, you will bring: A current and valid Driver’s License A current Forklift License (LF) Excellent customer service and communication skills Competency with Microsoft Office and general systems Strong problem-solving and time management skills The ability to work independently and as part of a team Physical fitness and a positive, can-do attitude A desire to grow, learn, and contribute to a supportive, fast-paced team Mature-aged applicants are strongly encouraged to apply.
