This is a Project Coordinator role with JB Hi-Fi based in Southbank, VIC, AU JB Hi-Fi Role Seniority - mid level More about the Project Coordinator role at JB Hi-Fi Company Description The JB Hi-Fi Group brings together three of Australia’s best known and most trusted retail brands, JB Hi-Fi, The Good Guys and E&S. Our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices. We offer unbeatable value, world-class brands and exceptional customer service across our large store network, online, and in our commercial divisions, JB Hi-Fi Business, The Good Guys Commercial and E&S Commercial. JB Hi-Fi Group is the perfect place to power your career, and we’re excited to hear from you. Why join JB Hi-Fi Group? Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued . Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success. Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading). Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions. We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles. Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families. Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community. Demonstrating our commitment to sustainability , we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle. Job Description Working within the Product & Services team, the Project Coordinator plays a critical role in delivering high-quality, customer-facing technology projects across Audio Visual (AV) and End User Compute (EUC) deployments. This role is accountable for planning and managing end-to-end project execution across customer deployments and internal initiatives. It requires effective coordination with Customers, Vendors, Distributors, Sales Teams, and Customer Experience Teams, ensuring all stakeholders understand their responsibilities and are aligned to clear, timebound deliverables. Key Responsibilities: Project Coordination & Delivery Coordinate and support the delivery of customer-focused technology projects on time, within budget, and to scope, with a strong focus on Services Maintain project schedules, task tracking, and milestone monitoring across multiple projects Coordinate internal and external resources, ensuring tasks are assigned and completed on time Hold each party accountable for their tasks and timelines, driving progress, resolving blockers, and maintaining visibility across all phases of delivery Manage logistics, materials, and documentation to ensure deployment readiness Support project handover activities including documentation, sign-off, and invoicing Support the Products and Services Team with post-project reviews and lessons learned activities to drive continuous improvement Support internal strategic initiatives such as vendor onboarding, product launches, and rollout programs. Ensure timely communication of project status, issues, and risks to all relevant stakeholders Stakeholder & Customer Engagement Act as the primary coordination point for customer communications throughout the project lifecycle Collaborate closely with Partner Program Manager, Product Solutions Managers, AV Solutions Leads, Sales teams, Customer Experience Team, Distributors, and Installation Partners Provide regular updates and distribute key information to the relevant stakeholders throughout the project delivery cycle. Support escalations and change requests in a timely and structured manner Contribute to an exceptional customer experience by ensuring projects are delivered efficiently, professionally, and in line with customer expectations Process & Operational Support Maintain up-to-date project logs, RAID and Risk registers, and reporting documentation in internal systems, with the Support of the Partner Program Manager for overall program reporting. Assist in the onboarding and enablement of installation partners and service vendors Support the delivery of internal Product & Services projects including system enhancements, data migrations, and new offer rollouts Participate in the optimisation of delivery frameworks and internal governance processes Support a structured handover into operational support when required, ensuring continuity and long-term success. Qualifications 3–5 years’ experience coordinating project delivery with multiple stakeholders Proven ability to coordinate multi-party project delivery with vendors, distributors, sales and delivery teams. Demonstrated ability to manage time effectively across competing priorities and strict deadlines Proven capability to communicate collaboratively, with confidence and influence Strong ability to manage tasks accurately and efficiently to ensure smooth project progression Ability to hold internal teams, external partners, and customers to tasks to meet project outcomes Strong working knowledge of Microsoft Office Suite (Excel, Word, Projects, PowerPoint, Outlook) Proficiency in using project management tools (e.g. Smartsheet, Jira, Salesforce, or similar) Project coordination or project management certification desirable (e.g. PRINCE2 Foundation, PMP, Agile PM) Experience in customer-facing roles within the technology, AV, End-user Compute or Services industry preferred Additional Information If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential. JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply! Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the JB Hi-Fi team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Coordinating project delivery Maintaining project schedules Engaging stakeholders Key Strengths Project coordination ️ Communication ⏳ Time management ️ Project management tools Microsoft Office Suite Project management certification Why JB Hi-Fi is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with JB Hi-Fi not with Hatch.
