Job Description To support us as we grow our client base we're looking for an experienced Implementation Specialist to join our Customer Success Team. Reporting to the Implementation Manager - Team Lead this role involves configuring and building client platforms, managing the implementation process from initiation to completion and working closely with clients to understand their requirements to configure and deliver value using our platform. This is a hybrid role based in Melbourne. Here's a look at the key activities in the role: Hands on configuration of client platforms to agreed scope and milestone deliverables, following our implementation best practice approach Work closely with the Account Executive and the Account Manager allocated to the account, ensuring the smooth transition from project to BAU Ensure accurate and timely project tracking, including risks, notes, all internal resource and consulting hours allocation Manage internal and client stakeholders with competing priorities and timelines. Engagement could be defined as, but not limited to, client meetings, workshops, presentations and training Become a product expert, learn how to ‘wrap’ IntelligenceBank around customer use cases so implementations can be thoughtful and well executed solutions according to contract inclusions and client use cases Configure and document client solutions within the parameters of the existing functionality Liaise with other IntelligenceBank team members as required to ensure quality delivery e.g., visually suitable Custom Pages, technical services, data migration, etc. Troubleshoot client issues, raise tickets and own follow up of resolution with the Development team Delivery of training services which may include Administrator training, workshops, end user training and pop-up sessions Some travel to client sites may be required.
