Be the friendly voice guiding clients through their Living Gems journey Enjoy a supportive, down-to-earth team culture with career growth Make a real impact on people’s lives every single day Client Relations Specialist – Living Gems Love connecting with people and making every conversation count? At Living Gems , we’re looking for someone who thrives on building relationships, solving problems, and creating memorable experiences for our potential homeowners. If you’re energetic, proactive, and love being part of a supportive team, this could be the role for you. The Role Are you a people-person who loves building genuine connections? We’re looking for a proactive, personable, and energetic Client Relations Specialist to be the friendly voice of Living Gems. You’ll be guiding future homeowners who have already enquired with us through their journey — with warmth, care, and professionalism every step of the way. This isn’t just customer service; it’s about creating real relationships and ensuring every person feels valued, supported, and excited about what’s ahead. What You’ll Be Doing Picking up the phone and chatting with future homeowners who’ve shown interest in our resorts Responding to enquiries and sharing all the details that make Living Gems communities so special Helping future homeowners book tours of our beautiful resorts Handling calls, emails, and live chats with a smile in your voice Resolving enquiries quickly, professionally, and with a personal touch Keeping our CRM accurate and up to date (so nothing falls through the cracks) Following up to make sure clients are happy and well-informed Teaming up with your colleagues to deliver a seamless experience About You You’re warm, upbeat, and naturally curious about people. You know how to listen, connect, and find solutions — even when things get busy. You’re the kind of person who doesn’t wait to be told what to do — you take initiative, think for yourself, and enjoy being proactive. What you bring: Experience in customer service or client relations Clear, confident, and friendly communication skills A positive, can-do attitude (with resilience when challenges come up) Great organisation and attention to detail Ability to work independently while being a true team player Familiarity with CRMs (Salesforce a bonus!) High school diploma or equivalent (extra qualifications a plus) Why You’ll Love Working With Us At Living Gems , you’ll join a supportive, down-to-earth team that’s passionate about what we do. Here’s what’s in it for you: Competitive salary package Ongoing training and career growth opportunities A collaborative and friendly workplace culture The chance to make a meaningful difference in clients’ lives every single day Who We Are For more than 40 years, Living Gems has been a trusted name in creating premium lifestyle resorts for active over-50s. Family-owned and proudly independent, we’re entering an exciting new chapter with multiple new communities underway across Queensland — building with quality, care, and connection at the heart of everything we do. We’re not just building homes — we’re creating vibrant, welcoming communities where people love to live. How to Apply If you’re motivated, enthusiastic, and ready to bring warmth and energy to every client interaction, we’d love to hear from you. Send your cover letter (addressed to Gemma) and resume, and tell us why you’d make a great addition to our team
