The Regulatory Operations Division oversees regulatory and compliance operations, including incident response, compliance monitoring and investigations. It is responsible for the approval of providers, suitability assessments and manages the national Worker Screening database. It uses a range of compliance and enforcement tools to support quality services and safeguarding of participants. It manages key stakeholder interactions with other regulators, enforcement and government agencies. It contributes to the development of regulatory practice and policy, strategic initiatives, and regulatory campaigns. The Division has three key branches and a small office supporting the Deputy Commissioner: Market Operations Regulatory Campaigns and Projects Compliance and Enforcement Office of the Deputy Commissioner. Compliance and Enforcement Within Regulatory Operations, the Compliance and Enforcement Branch is responsible for the delivery of compliance monitoring and enforcement of providers and workers in the NDIS. It applies a risk-responsive approach to its regulatory activities using proactive and reactive levers to ensure compliance, quality providers and workers and safeguarding of participants. It is responsible for leading investigations and taking appropriate and proportionate action in response to non-compliance. It has a key role in developing relationships with other regulators and enforcement agencies to ensure integrity and quality of the NDIS. The key duties of the position include: The Regulatory Compliance Officer is responsible for undertaking compliance and/or investigations activities under direction of a Regulatory Compliance Officer, Senior Investigator or Assistant Director to ensure that providers and workers who have obligations under the NDIS Act are meeting those obligations and are held accountable. Enforcement professionals administer and enforce government and corporate regulations and standards. Duties may include, but are not limited to, the following: conducting compliance or investigation activities. Activities may include completing compliance desk top reviews, planning and taking regulatory action, assisting with compliance visits or executing warrants, collecting / assessing / presenting evidence, formal interviews, information management / disclosure, disability support workers and their response to issues of safety, well-being, and quality of support services for people with disability use official notes to prepare compliance reports, correspondence and briefing papers including recommendations and ensure that non-compliance issues are identified, recorded, and appropriately escalated liaising with other government agencies and stakeholders, sharing information to address quality and safeguarding risks associated with NDIS supports and services working with individual providers and workers to assist them in understanding their obligations, and where non-compliance may have occurred, guide them to address those issues and risks, undertaking regulatory action in a timely manner prepare complex and/or sensitive correspondence and corporate documentation, including reports, briefings and submissions to support compliance action. assisting senior officers in conducting risk assessments and ensuring that all mitigation measures are documented and followed through supporting and participating in compliance promotion and education campaigns to inform and educate providers, participants and the public about the Commission’s functions and the requirements of relevant legislation and rules contribute to, planning investigations, reviews or other large programs of work ensuring delivered to standard, on time some roles may require travel, at times with short notice. Please view candidate information package for full position description. Getting to know the National Disability Insurance Scheme (NDIS) Quality and Safeguards Commission The NDIS Quality and Safeguards Commission (NDIS Commission) offers roles that make a real difference in the community. As the dedicated national regulator of NDIS service providers and workers in Australia, the NDIS Commission upholds the rights of NDIS participants to quality and safe supports or services, including those received under the National Disability Insurance Scheme (NDIS). The NDIS Commission encourage applications from people with disabilities, LGBTQIA people, women and people with diverse linguistic and cultural backgrounds. The organisation recognises the richness of Aboriginal and Torres Strait Islander culture, and the unique knowledge Aboriginal and Torres Strait Islander employees bring to the workplace, policy development and service delivery. The NDIS Commission participates in the Australian Public Service RecruitAbility Scheme which provides equitable adjustments for applicants with disability A full definition of disability is included on this website Definition of Disability.
