Overview As a Principal Claims Consultant, you will act as a technical expert, guiding claims teams to ensure best practices and high standards that drive customer satisfaction. This role involves providing expert advice on complex claims, policy adherence, product knowledge, upskilling our new starters, and overseeing decisions. Building strong relationships with internal and external stakeholders is essential, offering subject matter expertise to claims assessors, reinsurers, and partners. In this role, you will support the Group Claims team by driving claim duration initiatives through proactive file reviews, reviewing audit results on behalf of the business, and ensuring data integrity for regulatory reporting. You’ll also facilitate ad-hoc walk-ups and referrals to Legal (as required) and participate in other activities as needed. Regular Delegated Authority reviews for individual claim consultants and ongoing involvement in continuous improvement projects are integral to this position. Important to your success – let’s grow together Responsibilities Act as a technical expert guiding claims teams to ensure best practices and high standards that drive customer satisfaction. Provide expert advice on complex claims, policy adherence, product knowledge, and upskilling new starters. Oversee decisions and build strong relationships with internal and external stakeholders, including claims assessors, reinsurers, and partners. Drive claim duration initiatives through proactive file reviews and audit result reviews for the business. Ensure data integrity for regulatory reporting and facilitate ad-hoc walk-ups and referrals to Legal as required. Participate in regular Delegated Authority reviews for individual claim consultants and contribute to continuous improvement projects. Qualifications Extensive experience in Group Life Insurance claims, particularly in a technical or senior assessing role. Deep understanding of technical claims matters, including non-disclosure, Life Code obligations, relevant case law, and handling complaints. Proven ability to coach, mentor, and support the development of team members, fostering technical excellence. Strong communication skills with clear and empathetic communication for customers, colleagues, and stakeholders, especially when explaining decisions. Commitment to staying updated on industry changes and sharing best practices to enhance team performance and continuous improvement. Ability to build and maintain robust relationships with internal teams, reinsurers, legal advisors, and external partners. Belong. Zurich is here to support you Five weeks of annual leave for permanent staff through our Z leave initiative, plus 15 days of personal/carer’s leave and Family Care (parental leave). Hybrid working arrangement – 3 days in the office and 2 days work-from-home per week for full-time employees. AUD 500 wellbeing payment per year and a AUD 295 new starter e-voucher for home-work setup, with additional benefits through Shine portal. Award-winning training programs to support development and growth. Work with global, diverse, and inclusive teams to drive innovation and positive impact. Global mobility opportunities across more than 200 countries. Green Star rated offices, dress-for-day policy, and a tree planted for every new employee. Various employer awards and memberships, including WGEA, Family Inclusive Workplace, Gold AWEI Employer, and Pride in Diversity. Zurich is an equal opportunity employer and is committed to fair, accessible recruitment. If you require accommodations during the recruitment process, please notify us at the time of application. If you want to join an adventure that builds a brighter future together and feel a sense of belonging, please apply today to start your journey! Seniorit y level Mid-Senior level Employment type Full-time Job function General Business Industries: Insurance and Financial Services We’re unlocking community knowledge in a new way. Experts add insights directly into articles, started with the help of AI. J-18808-Ljbffr
