Job Description The Senior Information Security Engineer, as a key member of the Platform Support Administration team, is accountable for the administration, optimization, and continuous improvement of the ServiceNow platform, with a particular emphasis on SecOps applications. This role ensures the platform’s stability and performance while aligning with organizational objectives. The individual will collaborate closely with end-users and stakeholders to provide timely and effective support. Key Responsibilities: Lead the day-to-day administration of the ServiceNow platform, including user and group management, access controls, data imports, and platform upgrades. Develop tools in Python, bash, and/or JavaScript to replace manual work and improve customer maintenance experience. Prepare to onboard new ServiceNow products. Provide training and knowledge transfer to the end users. Use broad knowledge and experience of systems administration and networking principles to proactively prevent and address incidents while constantly improving documentation. Participate in escalations and Root Cause Analysis of issues. Configure and maintain core ServiceNow applications such as: ITSM (Incident, Problem, Change, Request) SecOps Applications (Vulnerability Response, Configuration Compliance Security Incident Response) Serve as a lead technical expert for integrations between ServiceNow and third-party systems (e.g., via REST/SOAP APIs, MID servers). Monitor platform health, performance, and security, implementing tuning and hardening measures as needed. Evaluate and apply ServiceNow patches, upgrades, and hotfixes in accordance with release cycles. Provide mentorship and oversight to internal and external teams. Partner with stakeholders across internal Security, Digital transformation and other business units to gather requirements and implement scalable solutions.
