Job Description We are seeking a highly skilled and guest-focused Assistant Manager to join our Front Office team here at Sofitel Brisbane Central. As a Assistant Manager, you will play a crucial role in overseeing daily hotel operations, ensuring exceptional guest experiences, and maintaining high-quality service standards across all departments. You will be the primary point of contact for guests during your shift, confidently handling any issues or requests that arise. Your leadership, attention to detail, and commitment to service excellence will help ensure every guest enjoys a seamless and memorable stay with us. Assist the Front Office Manager in managing lobby operations and ensuring guest needs are met promptly and efficiently Oversee and coordinate activities across various hotel departments to maintain smooth operations Handle guest complaints, special requests, and VIP requirements with professionalism and care Collaborate with Sales and operational teams to exceed guest expectations and meet their specific needs Monitor and evaluate staff performance, providing training and support to maintain high service standards Conduct regular inspections to ensure compliance with hotel policies, procedures, and quality standards Implement and oversee health and safety protocols throughout the hotel Analyse guest feedback and operational data to identify areas for improvement and implement solutions Manage shift handovers, including proper documentation and communication of important information Ensure accurate record-keeping of incidents, guest feedback, and operational reports Act as a liaison between guests, staff, and management to facilitate effective communication and problem-solving.
