Job Description We are currently looking a reliable and dedicated individual to join our Concierge team. As a porter, you will play a crucial role in maintaining a welcoming and safe environment, ensuring our guests have memorable experiences throughout their stay. Key Duties Include: Be present at the Concierge desk or in the lobby to be ready to assist guests, colleagues and visitors when requested Provide passionate, knowledgeable and friendly service to external and internal guests at all times Ensure collection and delivery of guest luggage in an efficient and timely manner Assist guest with all enquiries and complaints and provide accurate information to guests about Hotel facilities and nearby attractions Communicate with other departments to ensure relevant information is communicated between departments Assist in maintaining a safe and secure environment for guests
