Job Description We are seeking a detail-oriented and proactive Quality Assurance Engineer to join our team in a hybrid capacity. This multifaceted role combines responsibilities across warranty claims coordination and resolution, as well as product compliance. This includes hands-on testing of electrical components, reviewing wiring and schematics, identifying product issues, supporting production teams, and ensuring compliance with electrical safety standards. The successful candidate will also play a key role in ensuring high standards of product performance, regulatory compliance, and safe work practices across our lighting products. Key Responsibilities 1. Warranty Claims Coordination Collaborate with the Aftersales team in terms of analysing warranty claims, approving warranty replacements, managing the return of faulty products for QA assessment and managing Fault Analysis. Perform product returns inspection as required. Review and approve quotes from electrical contractors for rectification works, including site removal and replacement of faulty products. Coordinate the repair, rework, and refurbishment requirements for warranty replacements as required. Maintain detailed records on quality systems and analyse field failure data for quality reporting, including failure type grouping and field failure rate monitoring. Coordinate and participate with the internal cross-functional team to identify root cause and implement corrective actions. Coordinate with suppliers to arrange product credits and support root cause investigations and corresponding corrective actions. Manage the disposition of warranty returns. 2. Product Compliance Provide technical guidance to ensure product compliance with relevant standards and regulations. Support compliance review of incoming goods and new products introduced to the market. Where required, review and approve test reports.
