Job Description Deliver luxury service consistently, exemplifying Sofitel’s values of Excellence, Plaisir and Openness. Lead, coach and support the Front Office team in daily operations and guest interactions. Oversee policy adherence, clear communication of updates, and staff training. Perform front desk duties as needed — check‑in/out, guest requests, and issue resolution. Manage guest accounts, monitor open folios, attend credit meetings, and ensure financial accuracy. Promote hotel services, execute upsell strategies, and drive Accor Live Limitless (ALL) enrollments. Coordinate VIP arrivals, group planning, room assignments and interdepartmental communication. Support roster planning, recruitment, onboarding, and payroll for Front Office. Champion Sofitel brand standards — audit, train, and maintain excellence across the department. Step in during system outages or peak periods to maintain flawless guest experience. Address guest complaints proactively; participate in quality meetings and suggest improvements. Maintain front office supplies, monitor task completion, and execute ad hoc duties as needed.
