Rydalmere, Full Time, Customer Service Please Quote Reference Number 13958 Customer focused & organised Customer Relations Manager Join the heart of our service team! Excellent career progression opportunities Thomson Automotive - your local dealer for Ford, Kia, Hyundai & Nissan - is looking for a friendly and motivated Customer Relations Manager to join our dynamic Service Department. Responsibilities will include, but will not be limited to : Manage all customer communications - bookings, reminders, and follow-ups. Handle complaints, feedback, and survey responses to improve CSI. Schedule and confirm service appointments across all franchises. Balance workshop load and coordinate with service advisors and parts. Maintain accurate customer data in DMS/CRM systems. Run retention campaigns and service reminders (email/SMS/phone). Monitor customer retention, no-shows, and satisfaction KPIs. Prepare daily and monthly CRM performance reports. Support team training on customer service and data handling. Liaise with OEM CRM programs and align on dealer campaigns. Audit customer records for accuracy and privacy compliance. Assist management with CSI targets, retention strategies, and audits. Ensure consistent customer experience across all brands. To be considered for this opportunity, you'll need to be : Customer-focused - genuinely enjoys helping people and solving problems. Excellent communicator - clear, professional, and polite both over the phone and in writing. Highly organised - able to juggle multiple bookings, follow-ups, and schedules without losing track. Calm under pressure - can handle busy periods or difficult customers without getting flustered. Team player - works well with service advisors, technicians, and management. Proactive and driven - takes initiative, spots opportunities to improve processes, and follows through without needing to be asked You'll be part of a close-knit team of three bubbly and supportive team members, working in a fast-paced, customer-focused environment where no two days are the same. We can offer you : Big Dealership, Big Opportunities - Join a well-established, multi-franchise group with high volume and real room to grow. Supportive Team Culture - Be part of a friendly, experienced team that values your success and provides ongoing coaching. Professional Development - Build your career with training, upskilling, and clear pathways into senior roles across brands. Strong Operational Support - Work efficiently with modern systems, in-house workshop control, and streamlined processes. Job Stability & Growth - Enjoy steady work, franchise backing, and internal promotion opportunities across departments. If you love talking to people, staying organised, and being part of a growing multi-franchise dealership, we'd love to hear from you. This is the perfect opportunity for someone with a passion for great service, strong attention to detail, and a warm personality to thrive in a team that values collaboration and a bit of fun at work. APPLY NOW through our online application form.
