Introduction About Icon Water Icon Water is an iconic Canberra business with a history of providing essential services to Canberra for over 100 years. With approximately 190,000 customers in the Capital region, we own and operate assets worth over $3.2 billion, comprising the ACT’s network of dams, water treatment plants, sewage treatment plants, reservoirs, water and sewage pumping stations, mains and other related infrastructure. Icon Water is a purpose driven organisation where everyone contributes to our core business, ensuring high quality drinking water and sustainable wastewater treatment. Icon Water’s culture is driven by our values of care, connection, community and courage. These are values we see in action every day as we challenge ourselves to meet the expectations of our community. Description Are you ready to be part of a team that keeps the heart of Canberra flowing? Join Icon Water – Make a Difference in Canberra’s Essential Services! About this role: This role has primary responsibility for developing and maintaining long-term positive relationships with a portfolio of key account customers to support accurate billing and delivery of a superior customer service experience. This role requires premium customer service skills, well developed written and verbal communication along with the ability to collaborate with internal and external stakeholders for successful outcomes. What We’re Looking For: Icon Water is looking for a full time, permanent, Key Account Liaison located within the Canberra region. This person would be required to attend in-person to the Icon Water Offices or other customer locations within the ACT and close surrounds. Who we are looking for: Icon Water is looking for an articulate, well-presented person with a keen eye for detail, a solution focussed mindset and passion for customer service excellence. This person will work autonomously within a small team so must be self-driven, have the ability to proactively create and enact key account customer management strategies, have strong report writing abilities, and a demonstrated skill in negotiation and collaboration for win win outcomes. Experience in the utility or like industries is preferred but not essential. To find out more about the role you can check out the detailed Position Description on our Careers portal. You can also contact kim.beahan@iconwater.com.au via email for further information. If you’re ready to make a real impact and be part of a company that values your expertise, apply now.
