Description Responsibilities: Administration / Planning & Reporting Provide quotes for small works, T&M, installations and start-ups Collate paperwork, verify status and deliver all warranty returns to admin staff for processing Support field personnel in the execution of their administrative task Prepare and provide reports as requested by management Ensure timesheets are entered in the system correctly. Ensure leave applications are in order and support documentation are attached if necessary e.g: medical certificate Management of Team Coordinate and schedule the general duties of power staff and subcontractors Ensure Customer Engineers are equipped with calibrated tools, personal protective equipment and appropriate documentation Respond to customer requests for minor quotation or service advice within a timely manner. Respond within 24 hours to any staff initiated “Client follow-up” requisitions for additional work. Assist Customer Engineers with complex technical problems Carry the after-hours escalation pager each alternate week with the Field/Project Supervisor, monitor and provide assistance to Customer Engineers who are on call Carry out Customer Engineer audits as required by company policy. WHS, Environment and Quality Take all necessary steps to ensure OH&S requirements are adhered to. Ensure adequate PPE is provided Report all incident / injury on time Requirements: Electrical or Electronics Trade qualification Supervisory/management qualification Interpersonal and relationship management skills Communication skills and commercial acumen Proficiency in Microsoft Office applications Proven track record within the power industry managing a field service team
