Permanent Part-time Monday to Wednesday 9 a.m. to 4.30 p.m. $34-$36 per hour Based in Dee Why Our client is Australia’s leading supplier of high-quality medical equipment, proudly Australian-owned and operated. With over 20 years of industry expertise, they are a trusted partner to healthcare providers across all states and territories. Their comprehensive product range is backed by a dedicated customer service and sales support team, ensuring reliable delivery, expert advice, and exceptional after-sales care. They are currently seeking a Customer Service & Business Support Officer to join their growing team. This role plays a key part in delivering outstanding service and ensuring the smooth operation of product sales, rentals, and equipment servicing. The successful candidate will create positive customer experiences by managing sales and service enquiries, processing orders, resolving issues efficiently, and supporting the sales team in growing and maintaining strong customer relationships. Duties and Responsibilities Deliver exceptional customer service Respond promptly and accurately to customer enquiries via phone and email regarding product and equipment sales, as well as servicing requests. Coordinate the central customer service system, allocating incoming requests to the appropriate team members in a friendly and efficient manner. Process and manage sales orders Accurately input manual orders, quotes, and payments, ensuring data integrity across systems. Liaise closely with the warehouse and fulfillment teams to ensure timely, accurate, and efficient delivery of products and services. Resolve customer issues and warranty requests Troubleshoot and resolve customer complaints and warranty repair requirements in a professional and empathetic manner. Leverage strong knowledge of company operations and resources to provide effective and timely solutions. Maintain up-to-date product and service knowledge Develop and maintain a comprehensive understanding of the company’s products, services, policies, and procedures. Represent the business confidently and accurately when communicating with customers and partners. Provide general business and administrative support Assist with accounts receivable follow-up and related documentation. Manage and update internal documentation, records, and information systems. Support new staff inductions and training activities. Key Skills & Experience Proven experience in a customer service, sales support, or administrative role, ideally within a product-based or service-oriented industry. Strong attention to detail with experience in data entry, order management, invoicing, and CRM or ERP systems. Excellent verbal and written communication skills with the ability to build positive relationships with customers, suppliers, and internal teams. Demonstrated ability to handle customer enquiries and complaints with professionalism, empathy, and a solutions-focused mindset. Ability to prioritise tasks, manage competing deadlines, and maintain accuracy in a fast-paced environment. Confident using Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new software systems. Previous experience in the medical equipment, healthcare, or technical product sector will be highly regarded. APPLY NOW by sending your up to date Resume and cover letter or for a confidential chat call Julie on 02 8416 4181.
