Account Manager Client Relationships · MSP Experience · IT Solutions · Growth & Retention A leading Sydney-based Managed Service Provider is seeking an Account Manager to take ownership of a client portfolio, strengthen relationships, and deliver measurable business outcomes. This is a full-time hybrid role (2 WFH days, 3 in office) offering a $120K base superannuation. Why Join Us?Competitive salary: $120K base superHybrid flexibility: 2 days WFH, 3 in the officeWork with an MSP that has supported SMEs for 20 yearsCareer growth with structured training and vendor certifications (Microsoft, Sophos, GoTo more)Collaborative culture with accountability, professionalism, and continuous improvement at the core What You’ll DoAct as the trusted advisor for a set portfolio of clients, ensuring IT strategies align with business goalsDrive retention and account growth through proactive communication and client engagementLead regular business and technical reviews, presenting insights and recommendationsDevelop and implement technology roadmaps tailored to client needsManage renewals, quoting, and contract negotiations while identifying upsell opportunitiesEnsure client satisfaction by working closely with technical teams to deliver high-quality outcomesVisit client sites as needed to maintain strong partnerships What We’re Looking ForMinimum 2 years’ experience in an MSP account management role (essential)Strong understanding of IT solutions, cloud services, and managed services deliveryExcellent communication and presentation skills to engage with both technical and non-technical stakeholdersCommercial acumen with the ability to spot opportunities for account growth and retentionProven ability to manage multiple accounts and priorities simultaneouslyFull Australian working rights valid driver’s licence Nice to HaveBackground in IT support, service delivery, or technical consultingExperience delivering client workshops or technology training sessionsFamiliarity with renewals, business reviews, and long-term IT strategy planning About UsWe are a trusted Sydney MSP with a reputation for proactive IT strategy and reliable service delivery. For over 20 years, we’ve helped small and medium businesses unlock value through technology while building long-term client partnerships. Our culture is built on professionalism, accountability, and collaboration. To be considered Please apply online or email your CV directly to adriana.ortado@searchability.com.au. For further information, call 61 485 860 659. Calls are welcome between 7 am and 10 pm. If unavailable, please leave a message, and you will receive a response. By applying, you consent to your application being submitted to our client in relation to this vacancy only. You may also connect with me on LinkedIn: www.linkedin.com/in/adrianaortado. Key Skills: Account Management · MSP Experience · Client Retention · IT Solutions · Business Reviews · Technology Roadmaps · Sales Growth · Communication
