About the Position This key position plays an essential part in ensuring the smooth operation of the Development Team. The primary focus is to administer the President's Club's concierge service for members, and working in collaboration with ACM departments and external partners on member ticketing and dining requests. Under the guidance of the Head of Development and Development Operations Coordinator, the role also involves providing administrative support for membership renewals and payments. This secondment offers a valuable opportunity for an existing ACM team member to broaden their skill set and gain experience in memberships and cross-departmental collaboration. Fixed term secondment (2 months). Band 2.3 $73,213.00 per annum. Accountabilities : Provide the concierge service for President’s Club members, and ensure a high level of personalised engagement, VIP satisfaction and membership renewal. Daily management of the VIP booking service including facilitating VIP ticket sales, VIP House Seat requests, dining and car park bookings and other needs and requests. Support the ticketing service needs across the Development team. Provide professional, personalised and pre-emptive service to VIPs. Support the efficient, effective and consistent delivery of agreed services and standards in The President’s Lounge. Maintain relationships with key external stakeholders, in particular contacts within relevant performing arts venues across Australia. Systems : Knowledge of Tessitura or a similar CRM highly desirable. For more information about the Development team, please read Position Description - Administrative Assistant, Memberships Oct 2025.pdf About You Your qualifications and experience: A high level of experience in customer service. A high level experience in ticketing. Experience with communication and service requirements of high profile stakeholders. Experience with Tessitura. Your skills and attributes Senior level of administrative skills, fluent in the standard suite of Office software systems. Proven ability to set priorities, meet deadlines and work under pressure utilising well defined methods. Ability to problem solve and effectively manage feedback and complaints. Well organised with strong attention to detail. Ability to work in a busy environment and manage a varied workload. Understanding of database administration. High level of initiative and willingness to learn. Proven ability to exercise discretion. Apply Now! Arts Centre Melbourne welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, Deaf and Disabled people, sexualities and gender identities, members of the LGBTQIA community and people of all ages. We seek to provide workplace adjustments at all relevant stages of the recruitment process such as alternative formats or other access supports. You can specify in the application form if you require any adjustments or please ask us at any stage. If you need to contact us about making adjustments during the recruitment process, please send an email to peopleassist@artscentremelbourne.com.au. Please submit your resume together with a cover letter by 11:55pm, Thursday 16th October 2025 . Early applications are encouraged as suitable candidates may be invited to attend an interview prior to the closing date. Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check. Applications are open to those with full working rights in Australia. Arts Centre Melbourne is an Equal Employment Opportunity Employer.
