Hooker & Heijden partner with Brokers, Insurers, Underwriting Agencies, Loss Adjusters and TPA's to provide career opportunities to insurance industry professionals throughout Australian and New Zealand. Hooker & Heijden are proud to represent one of our longest standing clients, a national underwriting agency with strengths in Professional Indemnity and General Liability and we are assisting them in their search for an insurance administrator. Summary objective of role The Administration Assistant supports the Underwriting team with efficient administration support. • Sending out renewal invitations to brokers • Sending out non-express renewals to brokers • Processing new policies and policy renewals in underwriter system including preparation of Certificates of Currency and related document management • Following up outstanding and upcoming renewals and new business • Maintain broker information and log ins to online system • Answer phone calls and taking messages • General administration and office duties as required Required skills and competencies Skills and competencies • A profession and positive can-do attitude • High-level attention to detail and accuracy • Excellent organisational skills • Very good IT skills, including proficiency in the Microsoft Office suite • Strong sense of accountability • Excellent customer service skills, including written and verbal communication skills • Ability to work in a small team Qualifications and experience • Experience in working in a busy, high volume environment • Experience working in the insurance industry would be an advantage • Strong experience in administration would be of an advantage
