Description Are you passionate about delivering exceptional customer service and ensuring operational excellence? Join our dynamic team where your attention to detail, communication skills, and commitment to quality will make a real impact. About the Role As a Family Law Administrator, you’ll be the first point of contact for members, trustees, and stakeholders—providing timely, high-quality service across a range of operational tasks. You’ll play a key role in maintaining service level agreements (SLAs), ensuring compliance, and supporting continuous improvement initiatives. Key Responsibilities Deliver superior customer service via phone, email, and correspondence. Process requests including Form 6/Information requests, procedural fairness, and payment splits. Ensure compliance with legislative and fund-specific procedures. Maintain high quality standards through self-review and quality assurance. Collaborate with internal and external stakeholders to resolve enquiries. Contribute to reporting and suggest process improvements. Support team goals and foster a positive team environment. What You’ll Bring A strong customer service mindset—professional, approachable, and solutions-focused. Excellent verbal and written communication skills. A proactive, can-do attitude with the ability to work independently. Strong organisational skills and attention to detail. Understanding of confidentiality and superannuation legislation. Proficiency in MS Office and related software. Why Join Us? Be part of a supportive, high-performing team Make a real difference in members’ financial wellbeing Gain exposure to complex superannuation processes and stakeholder management Enjoy opportunities for professional growth and development Hybrid working arrangement (50% WFH)
