A Place to Belong Seagulls is part of Norths Collective - a forward thinking, fresh and competitive brand who are leaders in the club and gaming industry. All about bringing people together through the sharing of exceptional food, drinks, events, health and fitness and entertainment experiences. A not for profit business, we are passionate about our commitment to giving back to our community through sport, social and sustainability initiatives. About the role You will be responsible for providing superior food experiences for our customers that exceeds and delights their expectations. You will invest your knowledge and passion into your team to ensure they succeed in what is expected of them. The position allows the freedom for creative input whilst implementing systems and processes and empowering the team. Your Key Priorities will be to: Supervising and leading the efficient and effective running of the restaurant. Ensuring two-way clear communication with floor staff, chefs and the management team. Developing, maintaining and exceeding customer service to the highest standards, in accordance with North's Collective policies, procedures and values. Ensuring all employees are orientated and trained in accordance with processes and standards. Actively encourage client and customer feedback. Requisite administration and reporting. Uphold and satisfy compliance with required legislation, the Club's policies and procedures and code of conduct. The Candidate: Possess passion for delivering excellent customer experience Demonstrated leadership skills that motivate and energise teams Ability to work flexible hours as the role includes days, evenings and weekend work Outstanding written and oral communication skills Computer literacy essential An eye for detail across the board. If you have the enthusiasm, drive and energy to create the wow factor that surpasses our customers' expectations and has them returning to their Club again and again, we would love to speak with you
