Description About the Role As Room Division Manager, you will oversee the day-to-day running of our Front Office and Housekeeping. You’ll lead, mentor, and inspire your teams to deliver seamless service and unforgettable guest experiences, while ensuring operational excellence behind the scenes. Working closely with department managers, you’ll set the tone for efficiency, engagement, and high performance — ensuring that every guest leaves with lasting memories of the InterContinental experience. What You’ll Do Lead the Front Office and Housekeeping teams to deliver world-class guest service. Drive operational standards, productivity, and team engagement. Driving guest satisfaction scores and maintaining the hotel’s reputation for excellence. Collaborate with the General Manager and senior leadership team to achieve business goals and performance targets, including managing budgets, labour costs, and productivity targets. Support and develop department managers to reach their full potential. Maintain strong cost control and maximise room profitability. Play an active role in enhancing the guest journey from check-in to check-out. Act as the Hotel’s First Responder in emergency/crisis situations. Represent the Rooms Division within the hotel leadership team. What We’re Looking For Proven experience as a Front Office Manager, Rooms Division Manager or similar leadership role within a luxury or upper-upscale hotel environment is essential You’re a hands-on leader who thrives in a fast-paced, guest-focused environment. You understand what it takes to deliver five-star luxury with warmth and authenticity. You have strong communication and leadership skills and know how to bring teams together. You’re financially savvy and operationally sharp. You’re locally based or looking to relocate to the Mornington Peninsula area. You’re flexible and available to work weekends, public holidays, and as business demands require. Career growth: This role represents an excellent opportunity for an accomplished Front Office Manager ready to take the next step in their career within a prestigious InterContinental property. Must hold a valid visa with full working rights in Australia as this role will not offer any work permit support What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well both inside and outside of work, and we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family.
