Workplace Experience Manager Job ID 241159 Posted 09-Oct-2025 Service line Advisory Segment Role type Full-time Areas of Interest Customer Service, Property Management Location(s) Canberra - Australian Capital Territory - Australia Lead operations in two premium, purpose-built coworking destinations Work with respected property leaders CBRE and ISPT Deliver five-star service in a dynamic, client-focused environment We're seeking a customer-focused and organised Flex Manager to lead the operations of our two Flex by ISPT Canberra locations situated at 4 National Circuit, Barton and 18 Marcus Clarke Street, Canberra. This is a hands-on, all-rounder role for someone who thrives in managing premium meeting and workspace experiences, ensuring service excellence, and building strong client relationships. Each day at Flex by ISPT is dynamic and varied, with your time spent ensuring that our tenants and guests have a seamless and enjoyable experience. You'll start by managing booking enquiries, setting up meeting rooms, and ensuring AV equipment is ready for use. Throughout the day, you'll coordinate catering orders, assist with any tech issues, and maintain a high standard of cleanliness and presentation across the facility. You'll also engage with customers, offering exceptional service, troubleshooting any issues that arise, and managing the flow of operations. Your attention to detail will be key in keeping our workspace running smoothly while also contributing to the ongoing growth of Flex by ISPT through sales and community-building activities. What you'll be doing: Manage daily operations including bookings, enquiries, room set-up, AV/tech support, and catering coordination Provide exceptional customer service and act as the primary contact for all guests and clients Collaborate with internal teams, building management, and external contractors Support marketing and business development initiatives to drive occupancy, and contribute to precinct events and community engagement activities Preparation of financial reporting, responsibility over budgeting and financial tracking Overall responsibility for management of the Flex team including coordination of appropriate site coverage across the two Canberra Flex locations What you'll bring: Experience in property, flexible work / coworking industry, customer facing hospitality, or workspace management Previous experience to financial reporting / budgeting / financial tracking Confident multitasker with strong communication and organisational skills Tech-savvy with a proactive, hands-on approach Calm under pressure and committed to delivering top-tier service Why join CBRE and ISPT: Be the leader of two premium coworking spaces in Canberra Work across a highly respected partnership between CBRE and ISPT Join a collaborative and professional team where your contribution is valued Enjoy access to development opportunities within a global business Be part of a vibrant precinct surrounded by great food, retail and transport links Can we inspire you to join us? At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed. We welcome and encourage First Nations People to apply. Be inspired to elevate your career to new heights. We look forward to hearing from you! WeAreCBRE Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider. Applicant AI Use Disclosure: We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
