6-Month Contract Part time| 28 hours/ week Location: Camperdown, NSW Salary: $69,920 Super NFP Salary packaging benefits Make a meaningful difference to the lives of Australians in need Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose . Your Opportunity We are seeking a committed and experienced Housing Officer to join our team and make a tangible impact through the delivery of high-quality tenancy management services. As a Housing Officer, you will be responsible for delivering comprehensive tenancy management services to tenants across each housing program. This includes managing tenancies end-to-end, maintaining accurate records, and supporting our tenants to sustain long-term housing outcomes. You will also play a key role in building strong relationships with tenants, service providers, and internal teams to support holistic and tenant-focused outcomes. Your key responsibilities will be to: Coordinate arrangements to lease vacant properties quickly, appropriately and effectively Ensure all tenancy documentation is maintained in line with organisational and regulatory requirements Educate tenants on their rights and responsibilities, promoting positive tenancy outcomes Conduct routine, and exit and entry property inspections as required and completing associated condition reports Manage rental and non-rental arrears by adopting an early intervention approach Attend tribunal hearings where necessary to address lease agreement breaches Respond to tenant feedback, including complaints, constructively and promptly to support continuous service improvement Maintain positive relationships with external and internal stakeholders Actively contribute to developing and implementing strategies that connect tenants to additional support as required Requirements for Success Previously demonstrated experience working with vulnerable client groups Social and Affordable housing experience desirable Knowledge of the Residential Tenancy Act would be viewed favourably Strong software skills including Microsoft Office products and ability to learn Customer Relationship Management (CRM) databases Ability to manage competing priorities in a fast-paced, client-focused environment Excellent written and verbal communication skills Drivers’ Licence Before starting work with us, you will need to undertake a national police history check, qualifications, referee checks, and WWCC. Your benefits Rewarding work – every day you know you’re making a real difference Not-for-profit salary packaging, reducing your tax (details via AccessPay) Free external, confidential counselling and access to chaplaincy support Volunteering opportunities Our culture Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia. If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details. We Strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at deadlycareers@missionaustralia.com.au How to apply Click ‘Apply’ and send your application today! As a committed Circle Back Initiative employer, we will respond to your application. Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you
