We have an exciting permanent part-time position, where you will be at the forefront of our Customer Experience. Working with Global Footwear Brands - Florsheim Shoes and Bogs Footwear, we have the opportunity for an enthusiastic and passionate customer service specialist to join the eCommerce team at Florsheim Australia. Your responsibilities will include, but are not limited to: End-to-end customer service management; inquiries via phone, email & social channels Manage and process online orders via store fulfillment. Administer all customer service inquiries in a timely manner, this includes websites & marketplaces. Liaise with Florsheim Retail stores daily to fulfill online orders. Data entry to support business administration as required. To be considered for this role, you will need to have: experienced Customer Service skills, ideally in a retail environment. excellent telephone manner and strong written and verbal communication skills. ability to work autonomously, with the support of a team. skills and experience to manage customer complaints to a positive resolution in a timely manner. ability to take initiative. a minimum of 2 years’ experience in an office environment. intermediate knowledge of Microsoft Office Applications. The right candidate will be: a real team player. enthusiastic and flexible. self-motivated, confident, and assertive. work well under pressure to meet tight deadlines. In return we offer: Part time – 3 days a week. Flexible Work Policy, with the ability to work part of your week at home. A supportive team environment that encourages collaboration. Substantial Company Product Discounts. Free undercover parking at our Surrey Hills, Victoria Head Office. Option to work some days of the week out of our satellite office in Tottenham. Excellent opportunities to gain further experience working for a Global Footwear Brand This part-time position gives the candidate the opportunity to be an influential and integral member of the customer care team. If you believe you are the right person to join us, we'd love to hear from you. Please submit your resume via SEEK using the 'Apply for this job' button and include your resume and a cover letter explaining why you believe you should be the newest team member at Florsheim. Only suitable candidates will be contacted No Agencies
