Manager Governance (Policy) Employment type: Full-Time, Long-term temporary opportunity for 13 months starting in Nov 2025 DCS Clerk Grade: 11/12 Salary Range: $149,739 - $173,174 super Location: Mckell Building, Haymarket with hybrid and flexible working arrangements including 2-3 days per week in the office What’s the role? This is an excellent opportunity to lead the important corporate policy governance function for the Department of Customer Service. You will lead a great team of people to provide high quality policy advice and assistance across the Customer Service portfolio by leading organisational policy development, consultation and coordination, to help agencies deliver effective, efficient and compliant services to the people of NSW. A focus for this role is to improve the clarity and effectiveness of Customer Service policies so staff can easily find guidance and understand their responsibilities across a range of subjects and for a diverse portfolio of public service agencies. You will be someone who enjoys working with others, leading people and managing relationships in a complex department to deliver exceptional policies to help guide delivery of important public services. What does our ideal candidate look like? Strong analytical and policy skills, demonstrated by experience in developing corporate policy in a government agency or significant experience in a comparable area Excellent relationship management Strong time management skills and a good track record for delivering on deadlines Ability to effectively manage competing priorities while ensuring work done to a high standard Excellent verbal and written communication skills Knowledge of NSW public sector and commitment to public service Okay, so what’s next? To apply, please click on the link below and attach your resume (max 3 pages) and cover letter (max 2 pages). In your cover letter please explain why you are applying and how your skills would help improve the effectiveness of DCS corporate policies. For further information regarding this role, please contact Tim McGregor, Director Governance at: tim.mcgregor@customerservice.nsw.gov.au Salary Grade 11/12, with the base salary for this role starting at $149,739 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Rodrigo Sandoval via rodrigo.sandoval@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Wednesday, October 22nd, 2025 at 10:00 am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact rodrigo.sandoval@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process
