This is a Fulfilment Service Coordinator - Last Mile role with JB Hi-Fi based in Southbank, VIC, AU JB Hi-Fi Role Seniority - mid level More about the Fulfilment Service Coordinator - Last Mile role at JB Hi-Fi Company Description The JB Hi-Fi Group brings together three of Australia’s best known and most trusted retail brands, JB Hi-Fi, The Good Guys and E&S. Our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices. We offer unbeatable value, world-class brands and exceptional customer service across our large store network, online, and in our commercial divisions, JB Hi-Fi Business, The Good Guys Commercial and E&S Commercial. JB Hi-Fi Group is the perfect place to power your career, and we’re excited to hear from you. Why join JB Hi-Fi Group? Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued . Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success. Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading). Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions. We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles. Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families. Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community. Demonstrating our commitment to sustainability , we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle. Job Description In this dynamic and central Supply Chain role, you will collaborate with multiple departments across JB Hi Fi and The Good Guys and support the end-to-end fulfilment for bulky parcelised goods. As the Fulfilment Service Coordinator, you will work in the Fulfilment Service team to ensure every customer receives the right product, at the right time, in the right way. This role will focus on taking a centralised view of fulfilment and influence high standards of execution across the Supply Chain network. Key responsibilities include, but are not limited to: Providing Last-Mile Delivery Support Providing last-mile Bulky delivery support, through: Managing delivery address and delivery date exceptions; Responding to delivery enquiries; and Proactively contacting customers to reschedule failed bulky deliveries. Providing last mile parcelised delivery support, including delivery cap and lead times management. Immediate start for Peak Season to end mid-Jan. Qualifications To be successful in this role, you will need: Minimum 3 years of supply chain experience, with exposure to customer service, online or last mile-related activities Minimum 3 years of experience working in and interacting with cross-functional teams Be flexible to work across a 7 day a week roster with rosters assigned between 8am-10pm Additional Information If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential. JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply! Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the JB Hi-Fi team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Providing last-mile delivery support Managing delivery exceptions Parcelised delivery support Key Strengths Supply chain experience Cross-functional teamwork Flexibility Why JB Hi-Fi is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with JB Hi-Fi not with Hatch.
