Description This is an exciting opportunity to join a growing team in an emerging business at Amazon. This role will help to ensure our delivery promises to our customers are fulfilled on time and that we continuously improve Amazon Australia's delivery experience on behalf of our customers. The successful candidate will drive continuous improvement initiatives with carrier, fulfillment center, technical, customer service and retail teams. This leader will be a natural self-starter who is comfortable supporting both daily execution activities and large, complex and cross-functional projects. Key job responsibilities Oversee and improve aspects of last-mile transportation carrier management including but not limited to operations excellence, performance management, escalations, carrier relationship and contract negotiations. - Identify, analyse, review and lead network improvement initiatives relating to capacity, quality, speed, delivery experience, concessions and cost over the long term. - Generate and review relevant and actionable transportation metrics, driving improvements and automation over time. - Prepare and lead operations calls, business reviews, and customer service workshops as needed. - Coordinate and communicate transportation planning and forecasts with carriers to ensure sufficient capacity. - Support both daily operational activities and large, complex and cross-functional projects. - Work with internal and external stakeholders to improve customer experience in Last Mile - Review and manage transportation escalations, identifying and implementing corrective actions where required. - Work with internal stakeholders to improve customer experience in Last Mile Skills and Abilities - Ability to drive strong cross-functional engagement with both internal and external teams. - Track-record of delivering end-to-end projects autonomously, working through many obstacles along the way. - Capacity to write well-reasoned and data-driven proposals, performing own data analysis as necessary. - Owns responsibility for organization's success, thinking and acting beyond immediate team or area of focus. Basic Qualifications - Bachelor's degree or equivalent - 2 years of program or project management experience - Speak, write, and read fluently in English - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) - Knowledge of SQL Preferred Qualifications - Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc. Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
