Position: Housekeeping Supervisor Salary: $65,000-$75,000 Key Responsibilities 1. Supervision of Housekeeping Operations Oversee daily housekeeping activities, ensuring all guest rooms, public areas, and back-of-house spaces are cleaned and maintained to high standards. Assign tasks and areas to the housekeeping team, ensuring that the daily workload is evenly distributed and efficiently managed. Inspect guest rooms, corridors, and public areas to ensure cleanliness, presentation, and functionality, addressing any deficiencies or issues promptly. 2. Staff Management & Training Supervise and support housekeeping staff, providing guidance, feedback, and on-the-job training as necessary. Assist in the recruitment, onboarding, and ongoing training of housekeeping team members to maintain high standards of performance and service. Conduct performance evaluations, provide constructive feedback, and address any performance-related issues in collaboration with the Executive Housekeeper or General Manager. 3. Inventory & Supplies Management Monitor the usage of cleaning supplies, linens, and guest amenities, ensuring that stock levels are maintained and replenished as needed. Conduct regular inventories of housekeeping supplies and coordinate with the procurement team to place orders in a timely manner. Ensure that all housekeeping equipment is in good working condition, coordinating repairs or replacements when necessary. 4. Quality Control Conduct routine inspections of guest rooms and public areas to ensure that cleaning procedures meet the hotel's standards. Implement and maintain a quality assurance system to ensure consistency in cleanliness and presentation. Report any maintenance issues or damages discovered during inspections to the maintenance team for immediate action. Qualifications: Diploma or certification in Hospitality, Housekeeping, or a related field is preferred. Experience : Minimum of 2-3 years of experience in housekeeping within a hotel environment, with at least 1 year in a supervisory role. Position: Night Auditor Salary: $65,000-$75,000 Key Responsibilities 1. Front Desk Operations Manage the front desk during overnight hours, ensuring smooth operations, including handling late check-ins, early check-outs, and guest inquiries. Process guest payments, handle cash, and ensure that all transactions are accurately recorded in the hotel’s property management system (PMS). Assist with any guest requests or complaints, providing prompt and courteous service to resolve issues as efficiently as possible. Ensure that all guest service standards are upheld throughout the night, including answering phone calls and emails. 2. Night Auditing & Reporting Perform nightly audits of all financial transactions for the day, including room charges, restaurant sales, and other hotel services. Reconcile daily revenue, balance accounts, and generate accurate financial reports to be presented to hotel management. Verify the accuracy of guest folios, ensuring that all charges are posted correctly and discrepancies are resolved. Prepare and submit end-of-day financial reports, ensuring all figures balance and are supported by proper documentation. 3. Safety & Security Monitor the security of the hotel during the night shift, ensuring the safety and comfort of guests and staff. Perform regular patrols of the hotel’s public areas and corridors to ensure safety standards are being maintained. Act as the point of contact for any emergency situations, coordinating with local authorities if necessary and following proper safety procedures. Ensure all entrances are secure and access to the hotel is limited to authorized personnel or guests during the night. 4. Reservations & Bookings Assist with managing last-minute or walk-in reservations, ensuring that guest information is correctly entered into the system and rooms are assigned appropriately. Review and update room availability for the next day, ensuring that reservations are accurate and prepared for the morning shift. Handle cancellations or changes to bookings as required, ensuring that all guest preferences are honored. 5. Administrative Tasks Perform administrative duties such as preparing shift handover notes, updating guest records, and ensuring accurate room status updates. Maintain accurate logs of any incidents, guest requests, or irregular activities that occur during the night shift. Coordinate with housekeeping and maintenance teams to ensure that any urgent requests or repairs are addressed promptly. Prepare the front desk for the morning shift, ensuring all tasks are completed and the front office is well-organized for the next day’s operations. Qualifications: High school diploma or equivalent; additional training or certification in hospitality or accounting is an advantage. Experience : Previous experience in a night audit, front desk, or financial role within the hospitality industry is preferred. Position: Receptionist Salary: $65,000-$75,000 Key Responsibilities 1. Guest Check-In/Check-Out Welcome guests upon arrival, confirm reservations, and complete the check-in process by collecting necessary information and assigning rooms. Provide guests with hotel information, including details about services, amenities, and room features. Handle the check-out process efficiently, reviewing bills, processing payments, and handling any final requests from guests. 2. Customer Service Provide excellent guest service by addressing inquiries, offering information about the local area, and assisting with special requests. Handle guest complaints, concerns, or issues promptly and professionally, escalating to the Front Office Manager if necessary. Coordinate with housekeeping and maintenance to ensure rooms are prepared and in excellent condition prior to guest check-in. 3. Reservations and Bookings Assist with managing guest reservations, checking room availability, processing bookings, and making changes or cancellations as needed. Ensure all bookings and guest information are accurately recorded in the property management system (PMS). Upsell room upgrades and hotel services to maximize guest experience and hotel revenue. 4. Payments and Billing Handle guest payments, including cash, credit cards, and other payment methods, ensuring accuracy and compliance with hotel policies. Prepare and present guest bills at check-out, ensuring that all charges are correctly posted and payments are processed efficiently. Address any billing inquiries or discrepancies promptly, ensuring guest satisfaction. 5. Telephone and Email Management Answer incoming phone calls and emails in a prompt and professional manner, handling inquiries and transferring calls to appropriate departments. Take messages for guests or other staff members when necessary, ensuring accurate communication. Respond to online inquiries and email bookings, ensuring all guest requests are managed in a timely manner. Qualifications: High school diploma or equivalent; hospitality or customer service certification preferred. Experience: Previous front desk or customer service experience, ideally in hospitality Skills: Proficiency in using hotel property management systems (PMS) and office software (e.g., MS Office). Position: Cook Salary: $65,000-$75,000 Key Duties & Responsibilities: Prepare and cook meals across a range of menu items including grill, larder and fryer Monitor food preparation and presentation to maintain quality and consistency Assist with mise-en-place and ensure food prep is completed for each service period Operate commercial kitchen equipment and adhere to kitchen safety protocols Follow standard recipes, portion controls, and presentation specifications Maintain cleanliness and organisation of workstations at all times Ensure compliance with food hygiene and WHS standards. Assist with stock rotation, storage, and minimising wastage Participate in shift briefings and assist with training junior staff as required Skills & Experience: Minimum 1 year of relevant experience in a commercial kitchen environment Functional level of spoken English Understanding of food handling, hygiene, and kitchen safety procedures Ability to work efficiently during busy service periods Flexibility to work across shifts including nights, weekends, and public holidays Team player with a positive attitude and strong work ethic
