Position: Assistant Manager Salary: $70,000 - $85,000 Key Responsibilities 1. Operational Management Assist the General Manager in daily hotel operations, including front office, housekeeping, food and beverage, and maintenance departments. Monitor the performance of each department and ensure that operations align with hotel standards and guest expectations. Ensure that all operational policies and procedures are adhered to by the staff. Manage shifts, ensuring all areas of the hotel operate efficiently and according to established guidelines. 2. Staff Supervision and Development Assist in the recruitment, training, and management of hotel staff, ensuring a positive and productive work environment. Lead by example in customer service excellence and operational standards. Conduct regular staff meetings and performance reviews, providing constructive feedback and opportunities for staff development. 3. Guest Relations Ensure a high level of guest satisfaction by addressing any issues, concerns, or requests in a timely and professional manner. Handle guest complaints and resolve issues to ensure repeat business and positive reviews. Monitor guest feedback through various channels (reviews, surveys, direct interaction) and implement improvements based on feedback. 4. Financial Management Assist with the management of hotel budgets, controlling operational costs, and maximizing revenue. Monitor occupancy, pricing, and revenue management to ensure profitability. Support the General Manager in managing the hotel's financial reporting, including reviewing daily revenue reports, controlling expenses, and ensuring that targets are met. 5. Sales & Marketing Support Collaborate with the General Manager and marketing team to develop and implement promotional activities and packages. Assist in maintaining positive relationships with local businesses, travel agencies, and suppliers to drive sales and maintain the hotel’s reputation in the local market. Qualifications: Education : Diploma or degree in Hospitality Management, Business Administration, or a related field is preferred. Experience : 2-3 years in a supervisory or management role within the hospitality industry Position: Hotel Duty Manager Salary: $65,000 - $80,000 Key Responsibilities 1. Operational Oversight Oversee the hotel’s operations during assigned shifts, ensuring that all departments are functioning efficiently and in alignment with the hotel’s service standards. Serve as the point of contact for any operational issues that arise, addressing and resolving problems in real-time. Ensure smooth coordination between front office, housekeeping, food and beverage, and maintenance teams to guarantee a high level of guest service and satisfaction. Monitor and manage lobby traffic, guest inquiries, and overall hotel atmosphere during peak periods. 2. Guest Relations Act as the primary contact for guest inquiries, complaints, and requests, providing solutions to ensure guest satisfaction. Welcome VIP guests and ensure special treatment for regular or important guests. Review guest feedback and collaborate with relevant departments to implement improvements based on guest comments and concerns. 3. Emergency Management Be responsible for managing and coordinating emergency procedures during your shift, including fire alarms, guest evacuations, or medical emergencies. Ensure that all staff members are aware of safety protocols and know their roles in case of an emergency. Act as the main point of contact for local authorities in case of incidents requiring external intervention (e.g., police, medical teams). 4. Staff Supervision & Support Provide leadership and support to staff members across all departments, ensuring smooth operations and addressing any concerns or issues. Conduct regular walkthroughs of the hotel to monitor staff performance and ensure cleanliness, guest safety, and high service standards are being maintained. Assist with staff training, ensuring that all employees are aware of hotel policies and guest service expectations. Step in to assist front office, housekeeping, and other departments when needed to maintain guest service during busy periods. 5. Financial Responsibility Ensure that daily financial transactions, including guest check-ins, check-outs, payments, and billing, are completed accurately and in line with hotel policies. Conduct cash handling procedures and reconcile end-of-shift balances when required. Monitor and control daily operational costs, making adjustments as necessary to meet budgetary goals. Report on any discrepancies or financial issues that arise during shifts. 6. Health & Safety Ensure that all health, safety, and hygiene regulations are adhered to by staff throughout the hotel. Conduct regular inspections to maintain cleanliness and safety in guest rooms, public areas, and back-of-house spaces. Enforce compliance with COVID-19 protocols (if applicable) and other health and safety guidelines set by the hotel or local authorities. 7. Communication & Reporting Ensure effective communication between different shifts by passing on important information to other managers and team members. Prepare and submit shift reports to the General Manager, highlighting any operational, guest, or staff-related issues that occurred during the shift. Maintain a log of guest complaints, incidents, and maintenance requests to ensure they are resolved in a timely manner. Qualifications: - Education : Diploma or degree in Hospitality Management, Business, or a related field is preferred. - Experience : 2-3 years of experience in hotel operations, preferably with some supervisory or management experience. Proficiency in hotel property management systems (PMS) and general office software (MS Office). Position: Front Office Manager Salary: $70,000 - $85,000 Key Responsibilities 1. Front Desk Operations Oversee all aspects of the front desk, ensuring smooth check-ins, check-outs, and guest inquiries. Manage room assignments, reservations, and the availability of rooms to ensure efficient service. Ensure that all transactions, including payments, are processed accurately and in line with hotel policies. 2. Team Management Lead and manage the front office team, including receptionists, night auditors, and guest services staff. Ensure that the team is trained in hotel procedures, guest service standards, and relevant technology. Schedule shifts to ensure proper coverage and handle any staffing issues or adjustments. Conduct regular team meetings to keep staff updated on hotel policies, promotions, and procedures. 3. Guest Relations Act as the primary point of contact for guest concerns, inquiries, and special requests, ensuring swift and satisfactory resolution. Monitor guest feedback through review platforms, surveys, and direct interactions, implementing corrective measures when necessary. 4. Revenue Management Support Support the General Manager and revenue team in maximizing room occupancy and revenue through effective front desk operations. Implement upselling techniques to improve overall revenue (e.g., offering room upgrades, extra services). Monitor the booking patterns and room availability, adjusting rates and availability as needed. 5. Reporting & Financial Accountability Prepare and review daily financial reports related to the front office, ensuring all transactions are accurate. Manage the front desk’s budget, tracking expenses and minimizing costs without compromising service quality. Provide regular reports on front desk performance, occupancy, and guest feedback to the General Manager. 6. Training & Development Develop and implement training programs for new hires and ongoing development for existing front office staff. Ensure all team members are up to date with hotel policies, safety regulations, and customer service best practices. Identify areas for improvement and implement strategies to enhance guest service and staff performance. Qualifications: Education : Diploma or degree in Hospitality Management or a related field is preferred. Experience : 2 years of experience, with supervisory or managerial experience being a strong asset. Proficiency in hotel property management systems (PMS) and other front office-related technology.
