About us: We're committed to improving the health and wellbeing of people in Far North Queensland by providing high quality acute health care services. About your role: Ensure patients and other staff are treated fairly and with mutual respect and understanding, regardless of cultural, religious, ethnic and linguistic backgrounds. Maintain a high standard of customer service by responding to general reception enquiries for the department by answering all incoming telephone calls and ensuring accurate transfer of messages and information to support patients and staff. Attend to presenting patients, family members, general public, police and ambulance by providing information and direction to relevant areas. Verify and update all compensable data on the current patient information systems ensuring the capture of quality data and accurate recording of all patient details including demographic information, Medicare, Private Health Insurance, Department of Defence and Department of Veterans Affairs information. As a Cairns and Hinterland Hospital and Health Service employee, not only will you receive competitive remuneration, you will also have access to: Generous superannuation Salary packaging Annual incremental increases Career training and development Flexible work arrangements Wellness programs Vaccine Preventable Diseases (VPD) evidence as required for your employment in accordance with legislation/government policy and Directives. For more information about this role, please refer to the attached Role Description. Why choose Cairns? Choose Cairns for your next career move - YouTube You can find out more about why it's so great to work at Cairns and Hinterland here: https://www.health.qld.gov.au/cairns_hinterland
