Galaxy Indoor Sports Complex is a modern, community focused facility featuring indoor courts, training spaces, fitness zones, and a welcoming customer lounge. Our centre is widely recognised for hosting futsal, cricket, badminton, and netball competitions, as well as social leagues, and corporate events. In addition to world-class sports facilities, we operate an in-house retail division offering premium sportswear, footwear, protective gear, and equipment from leading global and local brands. The retail arm complements our sporting environment, ensuring convenience, quality, and expert guidance for players, teams, and the broader community. The retail division contributes significantly to the financial sustainability of the sports complex and requires dedicated strategic leadership to support its growth.As part of our ongoing expansion, we are seeking a highly motivated Retail Manager to oversee and grow our retail operations, aligning product offerings and services with the dynamic activities of the Complex. Position Overview We are seeking a Retail Manager to oversee the Galaxy Sports Shop within our state-of-the-art indoor sports facility. The role involves managing end-to-end retail operations, aligning product offerings with sporting events, driving sales growth, and ensuring excellent customer service. The successful candidate will lead a motivated retail team, optimise stock management during peak seasons, and contribute to the continued growth of our brand and community programs. This role is central to increasing retail revenue streams and ensuring the sustainability of the Galaxy Indoor Sports Complex as a multi-service business. Key Responsibilities • Oversee and manage overall retail operations at Galaxy Sports Shop. • Work closely with sports operations teams to forecast demand and align retail strategies with tournaments, school programs, and community events. • Develop and implement sales, promotions, and pricing strategies aligned with tournaments and peak seasons. • Build supplier partnerships and source specialized sports gear and merchandise. • Design store layouts and visual merchandising to highlight new launches and seasonal collections. • Introduce new product lines based on customer feedback and market trends. • Monitor sales performance, prepare reports, and manage budgets, cash flow, and profitability. • Identify growth opportunities, including expansion into online sales. • Recruit, train, and supervise staff, ensuring strong product knowledge and customer service. • Develop schedules aligned with sports events and conduct staff performance evaluations. • Deliver an engaging customer experience through expert advice, loyalty programs, and complaint resolution. • Coordinate with sports operations to tailor retail offerings for schools, clubs, and corporates. • Plan and execute marketing campaigns, promotions, and sponsorship tie-ins for sporting events. • Strengthen the Galaxy Indoor Sports Complex brand through community-focused retail initiatives. • Ensure compliance with retail, consumer, and OHS regulations by monitoring safe practices, managing risks, and conducting regular safety inspections. Required Qualification and Experience: • AQF Diploma or higher in Business, Retail Management, Sports Management, or related field. • Minimum 1 years’ retail management experience in a supervisory role, preferably within a sports, events, or specialty retail environment. • Experience in sporting goods or specialty retail is highly regarded. Required Skills and Competencies: • Strong leadership and staff management. • Excellent customer service and communication skills. • Retail and inventory management expertise. • Ability to integrate retail strategies with sporting/community events. • Strong analytical and planning skills, including interpreting market trends, managing budgets, and driving profitability. • Passion for sports and strong understanding of athlete’sneeds. How to Apply: If you are passionate about retail Manager and want to play a key role in a growing business, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you are the perfect fit for the Retail Manager position at Sabani Services Pty. Ltd. Applications must demonstrate prior experience in managing retail operations with measurable outcomes in sales growth, staff development, and customer engagement. Applicants must have full working rights in Australia.Shortlisted candidates will be contacted for an interview. We look forward to reviewing your application and potentially welcoming you to our team! Applicants must demonstrate awareness of workplace safety, consumer law compliance, and OHS obligations within a retail environment.
