Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. About the role We are seeking a dedicated and compassionate Team Leader to join our dynamic team, supporting Peer Support, Lived Experience, Student, and Volunteer teams across the state. This is a unique opportunity to lead, empower, and foster meaningful community connections that promote inclusive participation for all individuals in our programs, including those with lived experience of homelessness. You will actively engage with internal and external organisations, nurturing partnerships and managing Memorandums of Understanding (MOUs) across the state. You will promote professional development and capacity building within your teams, provide clear expectations for roles, and facilitate ongoing communication to drive successful outcomes. Reporting to the Program Manager this is a full-time permanent role based in Surry Hills, Sydney. Salary is in accordance with SCHADS Crisis 3. How you will make an impact Provide holistic support to Peer Support, Lived Experience, Student, and Volunteer teams, recognizing and valuing lived experience in service delivery; support onboarding, training, and professional development, including peer-led learning opportunities. Establish clear expectations and communicate roles and responsibilities to empower team members and volunteers to achieve outcomes and feel valued for their contributions. Build, maintain, and manage partnerships and MOUs across the state with universities, TAFE, colleges, volunteer organisations, and local community stakeholders to identify resources, needs, and opportunities for collaboration. Collaborate with the local mission delivery model to develop responsive services informed by lived experience and community needs. Manage workforce issues, including performance management, conduct, and disciplinary processes in consultation with the Program Manager. Support participants in developing living skills and community connections through collaboration with other teams and facilitate groups and training workshops incorporating lived experience perspectives. Ensure effective completion of business processes such as rostering, Kronos, brokerage applications, budgeting, and data management in compliance with TSA and SHS policies. Follow mandatory reporting and legislative requirements, demonstrate effective collaboration with stakeholders, and attend relevant meetings. Work within a Trauma Informed Care framework, stay current with training focused on peer support and lived experience inclusion, and participate in supervision processes. Support client complaint resolution in partnership with the Program Manager and nurture relationships to maximise local in-kind and financial donations. Contribute to a supportive workplace culture that values peers, promotes teamwork, and ensures quality service delivery for TSA clients. What you will bring Tertiary or other qualifications in community services, social work, or a related discipline (minimum Diploma level, working towards a degree) A current and valid NSW Drivers Licence. A current NSW Working With Children Check. Strong understanding of Trauma Informed Practice and the importance of lived experience in homelessness services Minimum of 2 years’ experience implementing case management and systems for disadvantaged and/or complex needs clients, ideally with exposure to peer-led or lived experience programs Experience working inclusively with diverse populations, including culturally and linguistically diverse backgrounds, LGBTQIA, women, men, families, and people with lived experience of homelessness (highly desirable) Proven experience collaborating with other organisations to develop and tailor programs to meet client needs, including those informed by lived experience Awareness of mandatory reporting guidelines (highly desirable) What we offer As a registered NFP we offer our eligible employees real and meaningful benefits such as; NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650) Flexible working conditions Health, fitness and financial discounts / benefits Paid parental leave - 12 weeks Up to 8 weeks leave per year through our purchase leave scheme Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity Purpose driven career which has positive social and sustainable outcomes Employee Assistance Program - Independent confidential counselling service; Opportunity for career development; An inclusive culture of dedicated, passionate and professional team members Positively supporting and impacting the lives of others through your career contribution How to Apply If you are ready to lead with empathy, respect for lived experience, and create lasting community impact through inclusive and innovative homelessness services, we encourage you to apply for this rewarding leadership role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role. Applications will close as soon as a suitable candidate is secured. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration
