Please submit your application as soon as possible, as we reserve the right to close this advertisement at any time. Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound. We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Learn and grow with us as we tackle the most complex challenges in helping more people to experience a lifetime of hearing. Global Process SME plays a pivotal role in supporting Global Process Owners ( GPOs ) across key business functions—Planning, Procurement, Manufacturing, Logistics, and Maintenance & Calibration—during Cochlear’s SAP S/4HANA implementation. This role ensures that business processes are accurately represented, validated, and tested throughout the project lifecycle. The SME collaborates with P2I GPOs, Deloitte Functional Consultants ( DFC ), program Amplify stakeholders, and technical teams to support solution design, global process standardisation, testing, and data validation. Key Accountabilities Support P2I GPOs in representing functional requirements and business processes across five key P2I domains. Validate functional specifications (FS) and ensure alignment with operational needs and global standards. Contribute to the development and execution of end-to-end test scenarios and test scripts for integrated systems. Participate in solution walkthroughs led by DFC and execute test cases accordingly. Participate in and support testing activities across FUT, Trial Data Conversion, SIT and UAT phases, note these SMEs will not be doing all the UAT, however, they will be a key resource in training, up-skilling and supporting the team performing the test activities. Collaborate with DFCs to review WRICEF objects and test scenarios. Validate WRICEF objects through isolated Functional Unit Testing (FUT), ensuring they meet business requirements Raise defects for any issues identified and collaborate on resolution. Participate in the retest of corrected solutions to confirm successful implementation Key Accountabilities - Global Process Improvement & Standardisation Support P2I Global Process Owners (GPOs) in driving global process harmonisation and continuous improvement across manufacturing sites. When providing input into configuration objects, the SME is expected to: Identify opportunities for process standardisation across regions and sites, ensuring consistency in how core business functions—Planning, Procurement, Manufacturing, Logistics, and Maintenance & Calibration—are executed within SAP S/4HANA. Evaluate existing local practices and assess their alignment with global process design principles, recommending adjustments that enhance scalability, compliance, and operational efficiency. Collaborate with P2I GPOs to define future-state processes that reflect best practices and support enterprise-wide objectives. Provide configuration input that not only meets functional requirements but also enables long-term process optimisation and simplification. Challenge legacy practices where appropriate, advocating for streamlined workflows and data structures that reduce complexity and improve system performance. Act as key contributors to decision-making processes, with a clear mandate for what they can drive and decide, supported by timely input from other decision-makers. Ensure that configuration decisions support integrated, end-to-end process flows across SAP modules and external systems (e.g., MES). Document process improvements and their rationale to support change management, training, and governance efforts. Provide input to technical writers for updates to ERP documentation and QMS procedures. Experience and Skillset Required: Deep functional and process expertise in one or more P2I business functions (Planning, Procurement, Manufacturing, Quality, Logistics, and M&C). 7 years of experience in ERP systems or GSC operations, ideally with experience in ERP implementation projects focused on global process harmonisation. Proven ability to translate business requirements into ERP configurations and validate WRICEF objects. Expertise in designing and executing end-to-end test scenarios (FUT, SIT, UAT) and managing defect resolution. Strong stakeholder engagement, facilitation, and decision-making skills in cross-functional, global environments. Track record of identifying process standardisation opportunities and optimising end-to-end process flows. If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below. CochlearCareers How we recognise your contribution At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you. For more information about Life at Cochlear, visit www.cochlearcareers.com
