Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked 196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). To find out more visit www.lenovo.com and read about the latest news via our StoryHub . Description and Requirements We are seeking a proactive and customer-focused Sales Operations Specialist to become a key part of our EMEA PN Support team. In this role, you will be the expert advisor for Lenovo's warranty and service products, transforming customer needs into tailored, value-added solutions. You will be responsible for the entire lifecycle of a service offer—from custom creation and proactive consultation to tracking and cross-functional collaboration—ensuring our customers receive the best possible support and maximizing service attachment rates. What You Will Do: Develop and create custom part numbers and tailored warranty service packages to meet specific customer and partner requirements. Actively consult with sales team on Lenovo Services products, analyzing customer needs to recommend the optimal warranty solutions and drive service attach rates. Prepare custom service offers based on customer-warranty entitlement, including upgrade options and pricing. Track, manage and monitor the status of custom part numbers from creation to sale and EOL. Collaborate with other Geo teams to support the Part Number enablement on a worldwide scale. Work closely with registration teams, supply chain team and other internal departments to ensure seamless service delivery, communicate new service offerings, and obtain necessary approvals. Qualifications & Skills: 3 years of experience in sales/sales-like environment Strong analytical skills with the ability to interpret customer data (e.g., serial numbers, usage reports) to generate insights and create compelling offers. Excellent communication and consultation skills, with the ability to explain technical service concepts in a clear and persuasive manner. Highly organized, with a track record of effectively managing multiple tasks and tracking details through a full lifecycle. Proactive and results-oriented mindset, with a talent for identifying opportunities and anticipating customer needs. Experience with SAP systems and proficiency in Microsoft Office Suite (especially Excel for data processing and reporting). Previous experience in the IT hardware or warranty services industry is a strong plus. What we can offer You: An international team with a high focus on Gender Diversity. Employee Assistance Program, e.g., for psychological, legal & financial consultancy You are joining a company that prioritizes sustainable solutions like CO2 Offset, Asset Recovery Services, and the Lenovo Certified Refurbished portfolio. Access to training for personal development. -Internal E-learning Development Platform Available for Employees Mentorship program Base gross monthly salary from 1 600EUR, depending on experience variable part 12% of your annual earnings We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations : Slovakia - Bratislavský kraj - Bratislava Slovakia Slovakia - Bratislavský kraj Slovakia - Bratislavský kraj - Bratislava AI PROCESSING NOTICE We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question. Go back Apply If you require an accommodation to complete this application, please contact ability@lenovo.com
