Deliver Outstanding Experiences at the Global Leader in Aesthetics Laser Clinics Group is looking for a dynamic and customer-focused Customer Service Specialist (on a 12-Month Contract) to join our team. This is a full-time, remote role where you’ll play a key role in supporting both our clients and clinic teams across Australia, New Zealand, the UK, and Canada. We’re seeking someone who is passionate about delivering exceptional service, thrives in a fast-paced environment, and is eager to contribute to a business that helps people feel confident in their own skin. What You’ll Do Be the first point of contact for clients and clinics, providing exceptional service across phone, email, and online platforms. Support clients with their journey by managing appointments, handling queries, and offering treatment advice tailored to their needs. Educate and consult with clients on pre- and post-care, skincare products, and treatment options. Drive client engagement by upselling and cross-selling products, promotions, pre-payment options, and event invitations. Ensure smooth clinic operations by managing appointment schedules, rescheduling when needed, and addressing escalations professionally. Handle administration including accurate record keeping, responding to feedback, and reporting discrepancies. Support process improvements by maintaining data accuracy and contributing to efficient systems that enhance customer experience. We’d be WOWed if you have: Experience in customer service, retail, or sales (essential) – aesthetics or beauty industry experience highly regarded. Qualifications in customer service, sales, or administration (e.g. Cert III in Retail/Administration) are a plus. A proven ability to deliver outstanding, tailored service to clients. Excellent communication and interpersonal skills – you’re professional, friendly, and consultative. Strong organizational skills with the ability to multitask and stay calm under pressure. A customer-first, solutions-oriented mindset with an eye for continuous improvement. Flexibility to work retail hours, including late nights, weekends, and public holidays if required. Tech-savviness – confident using Microsoft Office, booking systems, and willing to learn new platforms. Why Join Laser Clinics Group? Since 2008, Laser Clinics has redefined aesthetics, growing to 200 clinics across four countries with a unique 50/50 franchise model. Our purpose is simple: to help people feel confident in their own skin – and our people are at the heart of making that happen. To help you feel GOOD at work, we offer: Flexible work arrangements (remote) Up to 70% off treatments quarterly product allowance. Birthday leave – enjoy your special day off! Regular team bonding activities and a supportive, collaborative culture. Global career opportunities across our expanding network. Ready to Make an Impact? Bring your passion for customer service and problem-solving to Laser Clinics Group and be part of a high-performing team delivering service that makes people feel confident. Apply now and start your journey with the global leader in aesthetics. Visit us at laserclinics.com.au
