K ey Focus Areas / Deliverables (Statement of Duties) Work is performed under general direction to achieve the required outcomes. Within the scope of the role, flexibility, innovation and initiative are expected in providing alternative solutions to operational issues and challenges. Provide a high level of customer service throughout the visitor journey through multi-channel methods as well as in face-to-face interactions. Maintain and provide relevant and accurate information to visitors regarding activities, features and facilities available at the Port Arthur Historic Sites and surrounding regions. Undertake all aspects of the enquiry and booking process (for independent visitors, group and function bookings and Three Capes walkers) including payments, confirmation of booking, amending bookings and managing cancellations. Communicate information to other Port Arthur teams in relation to bookings and any nonstandard requirements. Work within established policies and procedures and undertake related duties ensuring accuracy of transactions and the delivery of quality customer service Multitask in other Tourism Operations duties at the classification level that are within the employee’s competence and training. Other duties as required and directed from time to time. Capabilities & Attributes (Selection Criteria) Proven experience in sales, the delivery of visitor information and excellent customer service skills Good communication and interpersonal skills with the ability to interact with visitors and provide information in a courteous and clear manner Good organisational skills with the ability to increase workflow to meet the demands of peak periods whilst continuing to deliver exceptional customer service The ability to work either independently or as a member of a team and exercise initiative, judgement, discretion and sensitivity in the workplace The capacity to understand and solve problems by referring to established procedures and to make timely and accurate decisions relating to all duties Knowledge and experience in bookings and ticketing services including the ability to competently use a computerised booking system Desirable Requirements Excellent communication and interpersonal skills Download the Position Description and any Associated Document PD - Visitor Services Officer B1 Casual TOPS - 2025-09-19.pdf Info for Applicants Template!.pdf How to apply Please apply online by clicking the blue 'Apply Now' button. Please submit your resume and a 100-word (max) written pitch outlining your suitability for the role and reason for applying. Please note that we do not require a separate statement addressing the selection criteria. Refer to the 'Information for Applicants' document for further information. Please note attachments must be in Microsoft Word or PDF format. If you are unable to submit your application online, please contact the PAHSMA Recruitment team at recruitment@portarthur.org.au For more information Jamie Smith Visitor Services Manager jamie.smith@portarthur.org.au 0408 561 251
