Job Description Use of the hotel PMS to process and input all reservations types within the same working day Responding to guest calls according to hotel policy and ensuring an outstanding guest experience Ensuring accurate data is recorded for all reservations Upkeep of all reservation records Ensuring timely communication with guests in line with company policy and procedure Maintain a positive selling approach to maximise yield in both occupancy and rates. Assisting in keeping all information accurate and up to date to ensure correct information being provided to guests About you: Demonstrated ability and passion to deliver exceptional guest service over the phone and face to face Have a strong sales focus and the ability to upsell the hotel features Sound Knowledge & application of OPERA High level of attention to detail Team player with high level of initiative & the ability to work autonomously Excellent written and verbal communication skills Intermediate knowledge & application of Microsoft packages & PC usage Exceptional organisational & time management skills Loves a challenge and can work in a high pressure environment
