Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. Join Us as a Cloud & AI Solution Architect - Azure Data, Analytics & AI (Melbourne) We're looking for a seasoned professional with a strong technology background in the banking, superannuation, and insurance industries to join our team as a Cloud and AI Solution Architect (CSA) . In this customer-facing role, you'll lead the technical relationship between Microsoft and our customers, helping them unlock the full potential of their Microsoft investments. You'll architect and deploy world-class cloud infrastructure solutions on Microsoft Azure , enabling customers to become AI-ready by applying scalable best practices from the Cloud Adoption Framework (CAF) and Well-Architected Framework (WAF) . What You'll Do: Drive cloud adoption and AI innovation across Australia's most influential financial institutions. Lead architecture and operational health engagements to accelerate customer transformation. Apply your domain expertise in banking, superannuation, and insurance to deliver tailored, high-impact solutions. Why Join Us: Work with cutting-edge Azure technologies in a role that blends strategy, architecture, and innovation. Collaborate with some of Australia's largest and most important commercial organisations. Thrive in a fabulous team culture that values collaboration, continuous learning, and having fun while doing meaningful work. Be part of a supportive, inclusive, and high-performing environment where your ideas are heard and your growth is championed. Enjoy flexible working Responsibilities Customer & Business Impact Deliver value-based solutions aligned with Microsoft methodologies to support customer operational readiness and business goals. Guide customers toward secure, resilient, AI-enabled, and optimised architectures to drive retention and expansion. Collaborate with account teams to build consumption plans and provide feedback to improve delivery offerings. Identify cross-solution opportunities and consult strategically to align technical solutions with customer outcomes. Customer Engagement & Experience Translate customer challenges into industry-aligned solutions that demonstrate ROI. Build trusted relationships with technical and business decision-makers, including C-level stakeholders. Act as the voice of the customer, sharing insights to influence product development and improve customer experience. Lead resolution strategies for customer dissatisfaction and drive transformation acceleration. Partner Collaboration Identify strategic partner opportunities and support technical pre-sales efforts. Lead initiatives to develop scalable partner offerings and influence adoption of new technologies. Maintain visibility in solution-specific communities and collaborate with internal stakeholders to share field insights. Technical Leadership Identify gaps and drive improvements in products, processes, and methodologies. Provide thought leadership and contribute to scalable IP and frameworks. Mentor peers and lead upskilling initiatives aligned with solution area and corporate priorities. Represent Microsoft in internal and external technical forums, contributing to community engagement and brand elevation. Qualifications Candidates with prior technical consulting experience in Databricks, Microsoft Fabric, Purview, or equivalent data warehousing technologies are highly preferred. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 12 years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8 years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. 6 years experience working in a customer-facing role (e.g., internal and/or external). 6 years experience working on technical projects. Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications). Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .
