Company Overview: ARKA Consulting Services Pty Ltd is a leading marketplace provider of Global Talent on Demand, headquartered in Australia. ARKA has established itself as a trusted partner, delivering high-quality talent and technology solutions across a broad range of enterprise needs. Specializing in IT Software Services, SAP Services, Enterprise Applications, and Guidewire Insurance Suite Applications, ARKA operates across multiple locations, providing clients with access to a diverse pool of global talent. Our flexible, scalable service model enables businesses to meet their technology and resource needs efficiently and cost-effectively. Leveraging deep industry knowledge and a strong global network, ARKA is committed to delivering real value through tailored solutions, expert execution, and a focus on innovation and performance. About the Role: As an ICT Business Analyst, you will act as the critical link between business stakeholders and technology teams, ensuring ICT solutions meet organizational objectives. The role focuses on gathering and analyzing business requirements, documenting processes, and translating them into clear technical specifications. You will support the design, testing, and implementation of ICT systems while ensuring alignment with strategic goals. Key Responsibilities: Solid understanding of general insurance operations, standards, and regulatory requirements. Extensive experience as a Business Analyst, with a proven ability to manage large-scale business change initiatives. Strong interpersonal and written communication skills, with a proactive approach to problem-solving. Proficiency in business analysis tools and techniques, and the ability to coach others to deliver high-quality outcomes. Experience working with systems and data, with the ability to quickly learn and adapt to new platforms. Familiarity with Guidewire modules (Policy Center, Billing Center, Claim Center) is highly desirable. Understanding of Agile delivery practices and tools (e.g. JIRA, Confluence). Experience working with cross-functional teams and external vendors. Ability to apply holistic, tactical, and strategic thinking to guide decision-making and solution design. Experience in the insurance industry or other regulated environments is advantageous. Managing operational support for Guidewire platforms, including performance monitoring, incident resolution, and release coordination. Qualification & Experience: Bachelor’s degree in computer science, Information Technology, or a related field. Minimum of 3 years of experience in the role. Strong analytical and problem-solving skills, with proficiency in BI tools. Excellent communication and presentation skills. Ability to work independently and deliver insights under tight deadlines. Recommended Questions: Which of the following statements best describes your right to work in Australia? How many years of experience do you have as an ICT Business Analyst?
