Our client is seeking a skilled Level 1 IT Support Engineer to join their team in a full time permanent role. You’ll be based full-time on-site with one of their key clients based in Mermaid Beach. This is a fast-paced MSP-style environment where your expertise will make an immediate impact, backed by their senior technical team for escalation and support. You’ll be the first point of contact for all things IT, keeping a busy professional office running smoothly, with responsibilities including: Providing Level 1 - 2 support for desktops, laptops, networks, and printers Troubleshooting and resolving a wide range of IT issues in real time Managing and closing helpdesk tickets effectively using MSP tools Assisting with onboarding/offboarding staff and maintaining accurate asset registers Supporting Microsoft 365 environments, Teams, and collaboration platforms Coordinating with the MSP team for escalations and project work On offer for you: A full time permanent role with competitive salary A supportive team environment - escalation and mentoring from senior engineers. Hands-on experience in enterprise environments, with exposure to advanced tools and security practices. Career progression opportunities within a growing MSP. Support for further certifications and professional development. The role is suited to: Someone who has already had some exposure to IT support or MSP environments and thrives in high-energy workplaces. You will be confident troubleshooting common IT issues whilst knowing when to escalate. Most importantly, you will be also be passionate about IT, process-driven, and looking for long-term growth in the industry. We are seeking a professional candidate that meets the following criteria: 1 - 3 years’ experience in IT support, preferably in an MSP or fast-paced corporate environment. Solid knowledge of Windows environments, Office 365, networking basics, and hardware support. Strong communication and people skills - this is a client-facing role. Reliable transport to the Mermaid Beach office. Proactive and adaptable mindset - you can handle curveballs and keep the office productive. Industry certifications (CompTIA, Microsoft, etc.) are highly regarded but not essential if you have the experience. Ability to obtain a Police Check prior to employment To apply online, please click on the appropriate link below. For a confidential discussion, please contact David Ford on 0414862979. David Ford New Point Recruitment Bundall 4217 1300 558 979
