Job Description About the Role : Reporting to the Front Office Manager, our Communications Agents are responsible for the efficient and courteous delivery of all communication services to external callers and in-house guests. Our Communications Agents : Attend to all incoming calls, both externally and internally. Record and distribute messages, or redirect enquires accurately. Provide attentive and accurate information spanning a variety of areas from in house services, to local attractions to reservations enquiries, to name a few. Ensure a professional manner with all correspondence, ensuring communication is represented in line with Hotel standards. Benefits, Rewards, Motivations : Industry benefits worldwide on accommodation, dining and lifestyle services. Access to daily discounted coffee and Ambassador dinning menu. A unique training platform to enhance your skills and knowledge.
