About the Role We are seeking a professional and welcoming Receptionist to be the first point of contact for families, visitors, and internal staff. This role is central to ensuring smooth day-to-day operations by greeting visitors, supporting the arranging staff, and providing administrative assistance. The ideal candidate will be approachable, organised, and confident managing multiple tasks while maintaining a calm and professional manner. On-the-job training and a tailored induction plan will be provided. Key Responsibilities Front Desk & Visitor Support Greet families and visitors warmly, providing a professional first impression; Assist visitors dropping off items; Ensure families are supported when arranging staff are occupied or in meetings; and Provide someone at the front desk when the doors open to the public. Administrative Support Take accurate notes and messages for staff, ensuring timely follow-up; Email and coordinate with internal staff to set up first calls in Encompass; Support arranging staff by reducing interruptions during family meetings; Manage incoming internal phone calls (calls are routed externally to the national call centre for families); and Maintain organisation of arrangement packages and other presentation materials. Team Collaboration Work with a network of colleagues to find answers when needed; Build strong relationships within the team to provide additional support over time; and Liaise with key contacts identified during induction for guidance. Other Duties Handle ad hoc tasks as required to support the smooth running of the office; and Represent the organisation professionally to help retain families and build trust. Requirements Previous experience in reception, administration, or customer service is an advantage; Excellent interpersonal and communication skills; Basic computer skills and confidence with desk phone systems; Ability to multitask, stay organised, and remain calm under pressure; Professional, empathetic, and approachable manner; and Flexibility to adapt to varying visitor volumes (from none to several per day). What We Offer Full-time position, Monday–Friday, 8:30am–5:00pm (some flexibility, 9:00am–4:00pm possible); On-the-job training with a structured induction plan; Uniform provided; Supportive team environment with key contacts for guidance; and Opportunity to make a meaningful impact by supporting families and colleagues. Our client provides great incentives, long-term career opportunities internationally and the opportunity to work with a passionate team. How to Apply For more information please call Elise Muscat at u&u on 8825 6612 quoting reference 42747. Alternatively, to submit an application, please click below. At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. Should you require reasonable adjustments or have a preferred method of communication throughout the recruitment process, we encourage you to make a request via adjustments@uandu.com or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments. Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs. Please submit your resume in Word format only.
