Responsibilities Delivering the Service strategy to ensure commercial success, particularly focused on the quality, efficiency and effectiveness of Service delivery Driving the teams to create revenue through managing, coordinating and delivering calibration and repair projects to time and budget, maximizing resource utilisation Alongside the Director of Service & Operations, driving continuous improvement of the function in a structured and logical way so that it pre-empts and surpasses the changing needs of the business Developing and improving high level stakeholder relationships this includes internal and external customers Expanding existing service capabilities Managing internal reference equipment maintenance Distributing daily work schedules to lead the team to appropriately factor volume, priority, customer expectations, and service centre goals into decision making processes Implementing new policies & procedures which guide staff in day-to-day activities. Facilitating a department climate which is open to change, empowers staff to be creative, to stretch their abilities, to challenge the status quo & to achieve continual improvement by adopting or adapting best practice in processes or procedures Training, coaching & empowering staff at a level appropriate to their experience & skills Managing delivery of Service Level Agreement obligations J-18808-Ljbffr
