People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 65 million customers get more from their money every day. As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work. So far, we have 10,000 people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About the role Revolut Australiais looking for a highly experienced and strategic Chief Operations Officer (COO) to lead and optimise our core operational functions, ensuring efficiency, scalability, and alignment with our overall business objectives. Stepping into this leadership role, you'll oversee 4 key areas to drive innovation and excellence within each domain: outsourcing, financial and payment operations, technology (including InfoSec and cyber security), and data. You'll be a key member of our Executive team, reporting directly to the CEO, and will play a pivotal role in shaping the future of our operations. We're looking for a leader with a solid track record in building and scaling operations, particularly within fintech or financial services. If you have a global mindset and expertise managing international teams, come be part of what's next in finance. What you'll be doing Overseeing financial operations, technology strategy and implementation, data management and analytics, and complaints Developing and executing a comprehensive outsourcing strategy that's compliant with relevant regulations and data security standards Identifying and managing relationships with external vendors across various operational functions Negotiating contracts, monitoring performance, and ensuring service level agreements (SLAs) are met or exceeded Leading all operational aspects of Revolut Australia's financial services and payment features, such as account opening, transaction processing, and lending operations Managing relationships with relevant financial service providers, regulatory bodies (APRA), and payment gateways Ensuring compliance with KYC/AML regulations and payment industry standards (e.g., PCI DSS) Leading and developing multiple operations teams Driving digital transformation initiatives within the operations function, leveraging technology to streamline processes and improve efficiency Ensuring appropriate information security and cyber-security controls are in place and effective Ensuring compliance with data privacy regulations (e.g., the Privacy Act 1988 in Australia) and data security best practices What you'll need A bachelor's degree in business administration, finance, operations management, technology, or a related field 10 years of progressive leadership experience in operations, with a significant focus on outsourcing, banking and payment operations, technology, and data A proven track record of developing and implementing a comprehensive data management strategy to ensure data accuracy, integrity, and accessibility for decision-making Experience developing and implementing operational strategies that drive efficiency and growth, ideally within fintech or financial services A deep understanding of banking and payment processing regulations and best practices in Australia, with exposure to international markets Knowledge of technology infrastructure, software systems, and data management principles, including ERP systems and cloud technologies Experience managing and negotiating contracts with external vendors and service providers, including international outsourcing arrangements Excellent analytical, problem-solving, and decision-making skills, with a data-driven approach Impeccable communication, interpersonal, and presentation skills, with the ability to influence and collaborate effectively across our global workplace Experience working in a fast-paced, dynamic environment, ideally with exposure to rapid growth and scaling Nice to have Familiarity with the Australian business environment and regulatory landscape Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team. Important notice for candidates: Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles. • Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment. • Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain. We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately. By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice Benefits at Revolut No ping pong tables or bean bag chairs, just benefits you actually want Get what you need to succeed Financial benefits that show we value your work Flexibility to work from home, the office or abroad A free Revolut Metal subscription loaded with perks Exciting events year-round so you can get to know your team Revoluters always push through! We stopped listening to excuses a long time ago - we care about results. We believe that grit, determination, skill, smartness, and courage can break through almost any wall. Deliver WOW We love building great products, we love delighting our customers, we love turning the complexity of a chaotic world into the simplicity of a beautiful solution that truly solves customer needs. Dream Team We select, coach, and retain the top talent only and give them all the support to achieve greatness Never Settle Revolut is for those who always strive for excellence, for those who want to become the best in the world at what they do, for those who would never settle for less. Revolut is for 10x people. Think Deeper Logic, reason, and common sense prevail over everything else in decision making at Revolut. We are open-minded, we listen, and we are always in search of the truth. J-18808-Ljbffr
