Are you looking for a role that provides meaningful and diverse work and offers genuine career growth? If so, the Administrative Review Tribunal is the place for you. The Administrative Review Tribunal (ART) is seeking applications for APS3 Tribunal Services Officers across all of our state CBD locations, Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Sydney, and Perth, to support the User Services section. These positions are available primarily on a full-time ongoing basis however non-ongoing can also be considered. Flexible working arrangements will be available after an initial period of training. During training fulltime, onsite attendance will be required. Remuneration: The annual salary range for the position is APS3 $71,720 - $74,460 p.a, plus a generous employer superannuation contribution of 15.4%. About the Tribunal: The Administrative Review Tribunal plays a crucial role in the Australian legal landscape, providing a process for individuals and organisations to seek an independent review of decisions made under a wide range of Commonwealth laws. You can learn more on the ART website. What we offer: Flexible working options, including flexi-time and consideration will be made for remote working where possible to support you with your commitments outside of work. Competitive salary including generous superannuation employer contribution of 15.4% Salary packaging options Supportive career development opportunities Access to holistic health and wellbeing programs support including Fitness Passport which provides discount to 350 gyms, free annual influenza vaccinations and free eye tests Generous leave allowances including Christmas to New Year office closure with no deduction from your leave balance Employee Assistance Program for you and your family Positive and inclusive culture Read our Enterprise Agreement for more information about our terms and conditions of employment. About the opportunity: We are looking for enthusiastic individuals with a passion for providing excellent customer service! Working under direction of the Team Leader, as part of a medium sized team, Tribunal Services Officers undertake case-related support administrative and hearing support to Tribunal members, and provide client service to the Tribunal review parties. This role requires you to work at a counter open to the general public, undertaking a broad range of front-line and administrative duties. As one of the main points of contact for users to interact with the Tribunal the role can be very busy and fast paced, juggling a high number of incoming calls whilst wearing a headset and dealing with face-to-face enquiries Tribunal Services Officers also support a high volume of daily hearings across multiple formats including in-person, virtual and via telephone. This function of the role does require moving between hearing rooms, which can be located on different floors, in a reasonable timeframe to facilitate delivery of our services as scheduled. Hearing related duties also include elements of public speaking in small group settings (3 or more) such as to announce hearings, swear in parties, and using hearing room technology in order to contact parties and record Tribunal proceedings. Further duties include being responsible for setting up and clearing the hearing rooms e.g. setting up recording equipment and ensuring the room is stocked with required items, troubleshooting technology related issues and accurately recording post hearing data in Tribunal case management systems. In addition to the above Tribunal Services Officers are also required to manage different mailboxes actioning a high volume of emails using search related tools across different case management systems. About you: To be successful you will: have the ability to acquire and maintain a general working knowledge of the Tribunal's functions, policies and procedures and apply this knowledge in undertaking case-related functions. have the ability to be able to provide quality service delivery to internal and external stakeholders possess good verbal and written communication skills with the ability to communicate clearly to a diverse range of stakeholders be able to plan, organise and monitor work priorities, meet deadlines and to keep and maintain accurate records possess the ability to work independently, develop productive working relationships and work collaboratively in a team environment. More information about these positions, the scope of the roles, duties and required capabilities and experience, is contained within the Position Descriptions which is linked below and also available on our Career Opportunities page. How to apply: To be considered, all applications must be submitted online via the Career Opportunities page . Please click on the job title you are applying for. Please click APPLY and follow the instructions on the online application. Please submit a CV (of no more than 4 pages) and cover letter (of no more than 2 pages) outlining how your experience aligns with the capabilities and experience required for the role, as outlined in the position description. Please note applicants who do not submit a cover letter will not progress to shortlisting. The key duties of the position include Administrative assistance: Provide administrative assistance in the management of cases and caseloads including raising applications, finalisation of review application decisions, scanning, receipting and processing of correspondence. Operate the Tribunal's case management systems and use relevant software and applications in the preparation of case-related correspondence and the conduct of hearings. Receive and undertake inquiries on behalf of Tribunal members. Undertake the role of Sub-collector of Public Monies and assist management to complete the team's required tasks as appropriate. Hearing support: Support Tribunal hearings including by providing preliminary information to participants, facilitating oaths and affirmations, and operating telephone, video conferencing and recording technology. User engagement: Liaise with users of the Tribunal's services in relation to cases before the Tribunal, provide accurate client service information and direct enquiries where appropriate to relevant areas of the Tribunal.
