Business Analysts seek to understanding business processes and determining business requirements for systems. The Business Analyst role in the IT PMO plays a critical part in helping business areas shape proposals, define outcomes, and navigate the agency’s investment pipeline and governance processes. You will work across business areas, enabling functions, and technical specialists to connect strategic intent with practical delivery. The successful candidate will be user-centric, adaptable, and facilitative, with the ability to balance competing priorities, build trusted relationships, and embed new ways of working that strengthen the agency’s strategic direction. This is not a purely technical BA role. We are seeking someone who can bridge high-level strategy with real-world delivery. The candidate must hold an active Baseline security clearance prior to commencement. Requirements Key duties and responsibilities Collaborate with stakeholders and system owners to clarify and translate requirements into strategic work packages for products, services, and solutions. Collate and analyse data to provide clear, evidence-based options for decision-making. Use process modelling and analysis techniques to define needs and opportunities, focusing on business outcomes rather than purely technical specifications. Guide business areas in shaping proposals through analysis, strategic input, and outcome definition, ensuring smooth progression through the investment pipeline and governance. Collaborate with assurance, risk, procurement, business representatives, subject matter experts, architects, and technology specialists to support well-informed decisions. Support the definition and continual improvement of service offerings, ensuring ICT services are fit for purpose and aligned with business strategy. Work with BAU and non-BAU teams to clarify scope, dependencies, and costings, supporting prioritisation and delivery planning. Facilitate prioritisation discussions, helping stakeholders weigh trade-offs and align to strategic objectives. Develop and maintain strong internal and external stakeholder relationships, representing the agency’s interests in relevant forums. Make and communicate evidence-based decisions using sound judgement, governed by legislation, regulations, best practice principles, and relevant procedures. Contribute to doctrine, election preparation, and delivery activities in accordance with the election readiness framework. Perform additional duties or assume responsibilities as required. Essential criteria 1.• 3-5 years experience as a Business Analyst in a program, project or portfolio management function with proven ability to deliver under limited guidance. • Proven ability to engage and collaborate with diverse stakeholders, including business areas, ICT teams, and enabling functions, to elicit needs, explore options, and agree priorities. • Strong facilitation skills to guide discussions, manage trade-offs, and help business areas define clear outcomes and success measures. • Demonstrated capability in strategic and outcome-focused analysis, enabling business areas to progress proposals through investment pipeline and governance processes. • Proven ability to translate between business and technical perspectives, ensuring solutions are fit for purpose and aligned with organisational strategy. • Experience in identifying and supporting capability uplift and process improvement within teams or across an organisation. • Strong communication skills, with the ability to influence, negotiate, and build trusted relationships in complex environments. • Personal integrity and drive, delivering results within legislative and policy frameworks. Desirable criteria 1.• Relevant tertiary qualifications in ICT, business analysis, or a related discipline. • Industry-recognised business analysis certification (e.g., aligned with BABOK). • Membership and/or certification with the International Institute of Business Analysis (IIBA). • Knowledge of Commonwealth ICT and resource management frameworks. • Experience using Azure DevOps or similar tools for tracking requirements and delivery.
